• Arbitrations
• a20141103.1

• Case Number: a20141103.1
• Status: closed
• Claimant: Florian B
• Respondent: CAcert

• initial Case Manager: EvaStöwe

• Case Manager: SebastianKüppers

• Arbitrator: EvaStöwe

• Date of arbitration start: 2014-11-18
• Date of ruling: 2014-11-18
• Case closed: 2014-12-21
• Complaint: terminate assurer account Florian B
• Relief: terminate account

Before: Arbitrator name arbitrator (A), Respondent: CAcert (R), Claimant: Florian B (C), Case: a20141103.1

History Log

• 2014-11-03 (issue.c.o): case [s20140924.1254]
• 2014-11-11 (iCM): added to wiki, request for CM / A
• 2014-11-11 (iCM): notified C about case
• 2014-11-11 (C): automated out of office notification
• 2014-11-18 (C): confirmed to iCM, that the CAP forms were destroyed
• 2014-11-18 (A): I'll take care of this case as A, CM will be CM
• 2014-11-18 (A): init mail send to C
• 2014-11-18 (A): ruling send ot C and Support
• 2014-11-18 (Support): executed ruling
• 2014-11-18 (A): asks CM if case can be closed
• 2014-12-21 (A): closed case

Private Part

• Link to Arbitration case a20141103.1 (Private Part), Access for (CM) + (A) only

EOT Private Part

original Dispute

• Please terminate my account.

Discovery

• The claimant is an assurer. All the assurances the claimant did are older than 7 years.

• Support tried to close the account following the precedents case a20140713.1, but recieved no answer or confirmation about the destruction of the CAP forms from C

• Support handed the case over to Arbitration, as the precedents case requires if the destruction of the CAP forms is not confirmed
• The claimant confirmed the destruction of the CAP forms to the initial Case Manager.
• Because of this the process of the precedents case could be continiued by Support.

Ruling

The account of the claimant should be closed by Support, continuing with the process of precedents case a20140713.1. The claimant has given a statement to Arbitration that the CAP forms were destroyed. As the first mail from the process was already send and an answer received, Support does not need to send it again.

Hamburg, 2014-11-18

Execution

• 2014-11-18 (A): send ruling to C and Support
• 2014-11-18 (Support): executed ruling

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