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The Training Course for Case Managers and Arbitrators

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Lesson 32 - Arbitration - Deliberations

• The Arbitration Process flow can be split in 5 - 6 steps:
  1. Pickup - Accept as Arbitration or Dismiss
  2. Search for Case Manager / Arbitrator, Init mailing
  3. Investigation process / Discovery
     • Intermediate Rulings
  4. Ruling
  5. Execution

Deliberations

• Sometimes it becomes a problem, to find an easy ruling, there exists no similar cases, you're working on a precedence case
• In the Ruling, you need
  1. The logic of the rules and law
• To find the logic of the rules, you need an area, where you write down all your thoughts, that relates to this case
• Questions regarding an Account
  • What informations are stored in the database about an user ?
  • How these informations relates to several areas from within CAcert ?
• Since January 2010, CAcert Inc. uses the Community's Arbitration system also.
  • Which laws are related to such a case?
    • Community polices?
    • CAcert Association laws?
    • Do they conflict to each other?
• Deliberations is sometimes a process to find questions, you have to answer in a ruling, questions that aren't in the initial dispute filing, but you need, to come to a ruling.

Questions

• What is the difference between Discovery and Deliberations ?

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