Arbitration / Training

The Training Course for Case Managers and Arbitrators

Lesson 31 - Arbitration - Discovery

The Discovery Process is the time, the Arbitrator have to collect all the infos that are needed to come to a ruling
In the Discovery Process, facts will be collected
Typically all related policies needs to be reviewed, that relates to this special Arbitration case
On Support cases, requests to Support, to Assurers needs to be sent, evidence needs to be collected
For "Delete my Account" requests, the list of Assurances received and given needs to be requested from Support and be reviewed to keep the Reliance framework intact. I.e.: if Assurances were made, how to handle the CAP forms the Assurer has ?
On name change requests: did the Assurances happens before AP comes in effect?
On name change requests: how did the name change affects Client Certs?
Was the case a bad-cunning deception?
In the Ruling, you need
1. The Facts,
2. The logic of the rules and law
On conflicting Rules, you have to list the conflicting rules
If you have no facts, you have to collect them from different sources
- i.e. System tasks or Software related, ask Critical System Team, Software-Asssessment Team, Developers Group
- History: search the Wiki, Mailing lists, ask former Board Members, former Team members
- Don't use only one source, contact several sources of information
Software and System related tasks sometimes needs Expert discussions
- so therefore use a Discussion section

A user requests name change after marriage. Which information do you need to discover ?
You are working on a mailing list dispute file. How you can contact about mailing lists ?

Arbitrations/Training/Lesson31 (last edited 2011-12-12 17:54:39 by Werner Dworak)