• ProductManagers

CAcert is currently moving to a better organisation to better handle the amount of work.

One part of this re-organisation is to appoint Officers to deal with certain areas. Mostly officers are operating in horizontal areas as described in [Officers]. A subset of these are product managers for the various products we have as described below. This arrangement may form a matrix organisation, with Officers operating horizontally and product officers operating vertically.

Product Managers

Officers

Refer to Officers for most information.

Requirements

What is a product manager supposed to do? What is not part of their job? What responsibilities do they have?

• A product manager is responsible to care for his product.
• He should advise the marketing and public relation people how to properly market that product.
• He should be informed about all important bugs and feature requests that are related to the product.
• The product manager has to be available in case of emergencies related to that product.
• A product manager has to coordinate the strategic future development of the product with the other offiers, and has to make sure that the planned development are realized.
• A product manager may build up a whole department or team (when it is necessary to fulfill the requirements) and share the work inside the team.
• A product manager can send specific requests to developers and system administrators to get features implemented, bugs fixed and problems researched, which affect the specific product. (Bugs and Feature requests must first be filed at bugs.cacert.org. Afterwards, direct suggestions to specific developers or admins can be enabled.)
• A product manager should regularly (normally monthly) report to all officers about the current status and any important changes.

A product manager does not need to do everything on his own. Sharing and delegation is possible, but responsibility stays also with the product manager.

A product manager is responsible to inform the other officers about any planned absence, to make sure that someone else can take over, and that issues and tasks are not left unhandled.

Category or Categories

CategoryCustom note: Please, replace "Custom" with an existing Category or if needed create a new, meaningful one.