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Table of Contents
6.1 Reorganization support
6.1 Reorganization support
Reorganization support; new structure and teams; splitted to Triage / Support Engineers
done
New system for support - OTRS
done
{+}
Documentation OTRS (set-up data processing etc.)
started
{+}
Documentation Support Procedures
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...
6.2 Support
6.2 Support
Appointing new Support Engineers, Werner Dworak, Javier Fernandez Almirall, and Nicholas Bebout
2009-11-19
Appointing new Support Engineers, Werner Dworak
2009-11-19
Appointing new Support Engineers, Javier Fernandez Almirall
2009-11-19
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ABC open
Appointing new Support Engineers, Nicholas Bebout
2009-11-19
{0}
ABC open
Appoint Michael Tänzer as Support Engineer
2010-01-08
Appoint Wolfgang Kasulke as Support Engineer
2010-01-08
Appoint Martin Schulze as Support Engineer
2010-01-08
Appointment new support teamleader Michael Tänzer
2010-02-26
Support Engineer changes as requested by Michael. Accept Joost Steijlen, remove Martin Schulze
2010-03-13
Appointment Dominik George as Support Engineer
2010-07-03
Appointment Marcus Mängel as Support Engineer
2011-02-13
...
6.3 Triage
6.3 Triage
New Member Dominik George
2010-02-04
2010-07-03
New Member Marcus Mängel
2010-09-30
2011-02-13
New Member Stefan Brünig
New Member Fabian Knopf
2011-01-15
...
Notes
- m20091111.1 - FURTHER RESOLVED, that these three individuals are sufficiently trustworthy by the board that a full background check may be delayed until manpower allows for it to be conducted by an arbitrator (Support Engineers, Werner Dworak, Javier Fernandez Almirall and Nicholas Bebout).
Info Support Team -- activities, participants, how-tos, faqs
Info Support Triage
Info The Role of Support Engineer Team is to fix support problems, Manual
Status
- m20091111.1 - is this still pending?
- Overview SE-team members could be found where?
- Overview support team members could be found where?
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