• Arbitrations
• a20120402.1

• Case Number: a20120402.1
• Status: close
• Claimants: Travis O
• Respondents: CAcert

• Initial Case Manager: AlexRobertson

• Case Manager: EvaStöwe

• Arbitrator: MartinGummi

• Date of arbitration start: 2013-11-04
• Date of ruling: 2013-11-04
• Case closed: 2013-11-26
• Complaint: Delete my account and unsubscribe
• Relief: TBD

Before: Arbitrator MartinGummi (A), Respondent: CAcert(R), Claimant: Travis O (C), Case: a20120402.1

History Log

• 2012-04-02 (issue.c.o) case s20120402.9

• 2012-05-06 (iCM): added to wiki, request for CM / A
• 2013-11-04 (CM): I'll take this case as (CM) and (A) is Arbitrator
• 2013-11-04 (CM): Question to support about current state of account
• 2013-11-04 (Support): No activity [s20131104.95]
• 2013-11-26 (A): closed case

Original Dispute, Discovery (Private Part) (optional)

• Link to Arbitration case a20120402.1 (Private Part), Access for (CM) + (A) only)

EOT Private Part

Discovery

• no activity on account since dispute

• account fullfills preconditions of precedent case a20111128.3

Problem to handel:

• self anonymized -> against rule about names

  • but:
    • we cannot verify CCA
    • user wants to cancle account anyway, so we have little handle against him
    • clear intention that it was an anonymization because of will to terminate membership, not to give fake information about himself
    • since this case took so long until it was handeled Cs reason to self-anonymize is somewhat valid

Ruling

• His accounts shall be anonymized with Precedent Case a20111128.3

Lübeck, 2013-11-04

Execution

Problems during execution:

• order to Support to delete acc was mixed up by A with another case
• correction mail to Support from A was mixed up with the other case
• 2013-11-20 (Support): execution confirmed with a20120402.1.1

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer