• Arbitrations
• a20110923.1

• Case Number: a20110923.1
• Status: closed
• Claimants: Lourens V
• Respondents: CAcert

• Case Manager: EvaStöwe

• former Case Manager: JoelHatsch

• Arbitrator: MartinGummi

• Date of arbitration start: 2011-11-27
• Date of ruling: 2013-11-14
• Case closed: 2013-11-20
• Complaint: Delete my accounts (Lourens V)
• Relief: TBD

Before: Arbitrator Martin Gummi (A), Respondent: CAcert (R), Claimant: Lourens V (C), Case: a20110923.1

History Log

• 2011-09-23 (issue.c.o) case s20110923.59

• 2011-09-25 (iCM): added to wiki, request for CM / A

• 2011-11-27 (CM): I'll take care of this case as (CM) and appoint MartinGummi as (A)

• 2011-11-27 (CM): Init email sent
• 2013-11-01 (A): change CM
• 2013-11-02 (CM): ask Support about account aktiv, CCA, given assurances and certificates
• 2013-11-02 (Support): No activity on accounts[s20131102.35]
• 2013-11-14 (A): ruling
• 2013-11-20 (A): case closed

Original Dispute, Discovery (Private Part) (optional)

• Link to Arbitration case a20110923.1 (Private Part), Access for (CM) + (A) only)

EOT Private Part

Discovery

• The user has 2 accounts
• 0 assurance points received on both
• No other running arbitrations found for that user/email
• verified that C really wants to be delete and close 2 accounts
• no activity since dispute on accounts

• both accounts fullfill preconditions of precedent case a20111128.3

• not involved in other cases
• C is explicitely not interested in further mail-contact with anybody from CAcert

Ruling

I hereby rule:

• As requested and confirmed by the claimant, his accounts shall be anonymized with Precedent Case a20111128.3 [2] starting with step 3.
• Since the claimant does not want to get further mails from CAcert he shall get no status mails during the execution if no problems occur.
• Since no active certificate is present and no assurances have been given, the CCA with the Claimant is terminated immediately.

Lübeck, 2013-11-14

Execution

• 2013-11-14 (A): order of execution to Support
• 2013-11-15 (Support): confirms execution with a20110923.1.1 and a20110923.1.2 [s20131114.53]

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