• Arbitrations
• a20110318.1

• Case Number: a20110318.1
• Status: Closed
• Claimants: NN
• Respondents: CAcert

• Case Manager: SebastianKueppers

• Arbitrator: UlrichSchroeter

• Date of arbitration start: 2011-03-20
• Date of ruling: 2011-03-20
• Case closed: 2011-03-20
• Complaint: Delete Account
• Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: NN (C), Case: a20110318.1

History Log

• 2011-03-18 (issue.c.o) case [s20110318.81]
• 2011-03-19 (A): added to wiki, request for CM / A
• 2011-03-19 (A): I'll take care about this case as (A)
• 2011-03-19 (A): appointing (CM)
• 2011-03-19 (A): sending init notification with deadline set to 2011-04-03
• 2011-03-20 (C): confirms delete account request, accepts CCA/DRP
• 2011-03-20 (A): intermediate ruling w/ exec request sent to (Support)
• 2011-03-20 (Support): [s20110320.32] executed as stated in the request.

Original Dispute, Discovery (Private Part)

• Link to Arbitration case a20110318.1 (Private Part)

EOT Private Part

Discovery

• CCA termination date cannot be set, before information from (Support) is received that user had certs issued or not
• So therefor the Delete my Account for SE's procedure can be executed including revoke existing certs, but addtl. reporting to (A) if certs did exist so the CCA termination date can be calculated in the final ruling

Intermediate Ruling

1. I hereby order, that Support should hijack the users account
2. Please make a snapshot printout (to pdf) of the complete users account
   • (cause of not personalized users name)
3. Report to (A) if certs exists on user account: client certs, server certs, GPG/PGP keys

4. Execute the Delete my Account for SE's procedure, especialy

   1. revoke all certificates (if any)
   2. anonymize all user identifiable data on the account
5. the last action, to delete the account

Frankfurt/Main, 2011-03-20

Discovery II

• 2011-03-20 (Support): [s20110320.32]
  • 0 Assurances
  • 0 client certs
  • 0 domains
  • 0 server certs

Ruling

• The users account should be anonymized and deleted as requested by the Claimant.
  • Support has executed the "Delete my Account" procedure steps thru intermediate ruling execution

• CCA termination calculation (as per Arbitration Case - Delete Account Request - Proposal Procedure for Arbitrators - Step 8 calculation procedure:

  • 0 Certs, 0 Assurances: no special CCA termination date to set
  • CCA termination date set in effect to ruling date: 2011-03-20

Frankfurt/Main, 2011-03-20

Execution

• 2011-03-20 (A): ruling and exec report to (C), (CM). Case closed.

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer