- Case Number: a20110307.1
- Status: Closed
- Claimants: Herbert M
- Respondents: CAcert
Case Manager: BernhardFröhlich
Arbitrator: UlrichSchroeter
- Date of arbitration start: 2011-03-09
- Date of ruling: 2011-03-11
- Case closed: 2011-03-11
- Complaint: Account Removal
- Relief: TBD
Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Herbert M (C), Case: a20110307.1
History Log
- 2011-03-07 (issue.c.o) case [s20110307.106]
- 2011-03-09 (A): added to wiki, request for CM / A
- 2011-03-09 (CM): I'll take care about this case as (CM)
- 2011-03-09 (A): I'll take care about this case as (A)
- 2011-03-09 (A): sending init notification to (C) with deadline set of 14 days, to (C), (CM)
- 2011-03-09 (C): confirms delete account request, accepts CCA/DRP under this arbitration
- 2011-03-09 (A): request from (Support): detailed list of Assurances Given by (C)
- 2011-03-09 (Support): [s20110309.61] response to request. The user has no assurances received nor given.
- 2011-03-10 (A): Intermediate ruling and Exec request sent to (Support)
- 2011-03-11 (Support): [s20110309.75] executed as stated in the request.
Original Dispute, Discovery (Private Part)
Link to Arbitration case a20110307.1 (Private Part)
EOT Private Part
Discovery
- 0 Assurances Received
- 0 Assurances Given
- CCA termination date cannot be set, before information from (Support) is received that user had certs issued or not
- So therefor the Delete my Account for SE's procedure can be executed including revoke existing certs, but addtl. reporting to (A) if certs did exist so the CCA termination date can be calculated in the final ruling
Intermediate Ruling
- I hereby order, that Support should hijack the users account
- Please make a snapshot printout (to pdf) of the complete users account
- Report to (A) if certs exists on user account: client certs, server certs, GPG/PGP keys
Execute the Delete my Account for SE's procedure, especialy
- revoke all certificates
- anonymize all user identifiable data on the account
- the last action, to delete the account
Frankfurt/Main, 2011-03-10
Discovery II
- 2011-03-11 (Support): [s20110309.75] executed as stated in the request.
- 0 server certifiactes
- 0 domains
- 0 client certificates
Arbitration Precedents Cases lists precedents ruling a20090618.5 for Delete My Account cases.
- The listed case doesn't takes care about Certs issued
- The listed case doesn't takes care about Assurances Given
- The listed case doesn't takes care about CCA termination date calculation.
Ruling
- The users account should be anonymized and deleted as requested by the Claimant.
- Support has executed the "Delete my Account" procedure steps thru intermediate ruling execution
CCA termination calculation (as per Arbitration Case - Delete Account Request - Proposal Procedure for Arbitrators - Step 8 calculation procedure:
- Certs: 0
- CCA termination date set to: Ruling Date 2011-03-11
Further I rule:
Arbitration Precedents Cases lists a20090618.5 as precedents ruling, that no longer fulfills current requirements in Delete Accounts nor fulfills current practice, had been overruled by Arbitration team meeting 2010-01-04 decision, has been overruled by at least 40 later Account Delete request cases, the deployment of the Delete My Account procedure for Arbitrators and the later deployed Delete My Account Procedure for SE's v2. So therefor I rule, that the precedent case a20090618.5 to remove from the list of Precedents Cases and a post arbitration note to add onto the case a20090618.5 that it is overruled.
Frankfurt/Main, 2011-03-11
Execution
2011-03-11 (A): Post Arbitration Note added onto case a20090618.5
2011-03-11 (A): a20090618.5 removed from Precedents Cases List
- 2011-03-11 (A): ruling and exec report to (C), (CM), (Arbitrators mailing list). Case closed.
Similiar Cases
User wants account deleted, no Assurance Points, no certificates |
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User wants account deleted, no Assurance Points, no certificates |
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see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request