Arbitrations/a20101204.1

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Lutz (C), Case: a20101204.1

History Log

2010-12-04 (issue.c.o) case [s20101204.29]
2010-12-10 (Support): moved to Disputes queue
2010-12-13 (iCM): added to wiki, request for CM / A
2011-01-13 (C): statement sent to (iCM)
2011-01-16 (CM): I'll take care about this case as (CM)
2011-01-16 (A): I'll take care about this case as (A)
2011-01-16 (A): initmailing sent to (C) (regarding account cleanup instead of delete account procedure)
2011-01-17 (C): accepts CCA/DRP under this arbitration, translation is probably not necessary, confirms delete account request
2011-01-17 (A): requesting infos (primary email addresses) of account #1 and account #2 and which of them to cleanup from (C)
2011-01-18 (C): response to clarification request with infos about accounts #1 and #2
2011-01-18 (A): (C), please respond once with your account #1 email address for verification
2011-01-18 (A): confirmation mail from account #1 received from (C)
2011-01-18 (A): (Support), please provide me with the infos of Assurances Rcvd, Given of (C)'s secondary account
2011-01-19 (Support): [s20110118.58] there are no points issued on this account #2

Based on (C)'s statement dated 2011-01-13, this case probably relates to an account cleanup, not on a delete account procedure, to be handled as regular arbitration case, so regular init mailing
(C)'s statement (2) dated 2011-01-18 clarifies this case as 'disputing email' from account #1
- (C)'s CCA agreement not to terminate
(C)'s both accounts verified to be under (C)'s authority
(C)'s secondary account: no assurances rcvd

As found in discovery, case has been moved from 'Delete my Account' request to a regular Account cleanup.
So hereby I order Support to walk thru the Delete Account procedure on (C)'s secondary account, to hijack this account, doing a printout to pdf of the current state of the users account to be sent to (A) of this case including Assurances received, Assurances given, Certs issued, Domains added, to free up his email address on Account #2 by adding arbcase number as primary email address, to anonymize all data entries in this 2nd account, revoke all certs (if exists), reset all flags and as last step, to delete the account.
CCA termination doesn't applies to this case. Agreement still continues with (C)'s primary account.

Frankfurt/Main, 2011-01-19

2011-01-19 (A): sent ruling to (C), (CM), (Support)
2011-01-19 (A): sent execution request to (Support) w/ exec report request
2011-01-24 (Support): [s20110118.58] your execution request has been executed. (by DeleteAccountProcSEv1 procedure)
2011-01-24 (Support): [s20110118.58], question regarding replace primary email
2011-01-24 (A): clarification on how to replace primary email with arb# mask, checking for confirmation email in Support Inbox and replacing the primary email, email redirection for arb# mask has been installed back end of 2009 by email-admin
2011-01-24 (A): exec report to (C), case closed.

a20080702.1	User requests to delete account with Assurance Points
a20090618.3	Assurer requests to delete account
a20090618.5	User requests to delete account with no Assurance Points
a20090826.1	User wants account deleted, no Assurance Points, no certificates
a20090926.1	User wants account deleted, no Assurance Points, no certificates