Event officer requests bouncing email be set to not receive newsletters

Data

Case Number: a20090618.7
Status: closed
Date of arbitration beginning: 2009/06/18
Claimants: Ulrich Schroeter (C)
Respondents: Marco Jirasek (R)
Case Manager: Nick Bebout
Arbitrator: Mario Lipinski (A)

Complaint

Hi Support,

Starting the mailing script to invite Assurers to the Assurer Training
Events
i've got attached  AutoReply

For selecting recipients i've used the database flags
accepting newsletters and exclude recipients that don't
wanna receive newsletters.

Please remove the newsletter flags on the account that has
the email address <snip>
in his account, so further mailings prevents automated
mails to this system.


How to handle the account ?
don't know other solutions.
Disabling the account i think is no option.
May be the user will reactivate his account
sometimes ?!?

Relief

It is granted a grace period for six weeks (until 2009-11-07) to the respondent to get his email account working. After four weeks (2009-10-24) another email was sent to the respondents address. This email did not get a reply within two weeks (until 2009-11-07) I rule to deactivate the users account because of violation of the CCA. CCA requests the user to keep his email account in a good working order to be enable the communication between the user and CAcert. The account should be kept available to be picked up from the user again upon request, but should not receive any emails from CAcert until then.

History

C: I accept arbitration.
2009-09-26 A: sent initial mail to R. Bounced. 550 sorry, no mailbox here by that name. (#5.7.17) (in reply to RCPT TO command)
2009-10-26 A: sent initial mail to R. Bounced. 550 sorry, no mailbox here by that name. (#5.7.17) (in reply to RCPT TO command)
2009-11-10 A: closed
2009-11-10 Support: Named email address does not exists in the system. A: no further action needed.