## 20160622 AK
----
 [[Support/Handbook/OrgA/CZ|česky]] | '''english'''
----

= Support / Training =

[[Support/Handbook|Support Handbook]] 

== How to handle tickets connected Organisation Assurance ==

=== Triage ===

A request for an Organisation Assurance is moved to the Organisation Assurance queue.

A request for a confirmation of the assurer status of a proposed Organisation Administrator is moved to the SE queue.

=== Support Engineers ===

After the request for a confirmation of the assurer status of a proposed Organisation Administrator is answered, the ticket is merged to the ticket number that is given in the request.
 
----
 . CategorySupport
 . CategorySupportTriage
 . CategorySupportTraining
 . CategoryOrganisationAssurance