## 20160629 AK
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 [[Support/Handbook/AccountInformation/CZ|česky]] | '''english'''
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= Support / Training =

[[Support/Handbook|Support Handbook]] 

= What information can Support get from an user account? =

== Directly from the SE console ==

An SE can see directly from the SE console:
 * First, middle, last name and suffix
 * DoB
 * if the CCA acceptance was recorded
 * the assurer status
 * the number of countable points max 150
 * the different adminstriative flags
 * the different flags fro CAcert mailings
 * primary email address and all other active email addresses linked to the account
 * all active domains registered for the account
 * problems with the account
 * a summary of how many certificates where issued, how many are expired, how many are revoke and what is the last expiration date of the running certificates, grouped by client, server, gpg, organisation client and organisation server certificates

== Additional information starting from SE console ==
 
An SE can get further information with a second command from the starting from the SE console:
 * when the first CCA acceptance was recorded, when the last CCA acceptance was recorded
 * all successfull CATS test with date
 * all received assurances in detail
 * all given assurances in detail
 * if the account belongs to an organisation administrator, for which orgnaisations the account was registered

== Other information ==

An SE can find out from the account id in which year an account was created.

Only for SE and Arbitration 
[[Arbitrations/a20131210.1/Internal-Information|Account statistics]]


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 . CategorySupport
 . CategorySupportTriage
 . CategorySupportTraining