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 Table of Contents  <<TableOfContents(3)>>
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## <<Include(OverviewProjectsBoard/Glossary)>>

== 6.1 Reorganization support ==

 ||<tablewidth="98%" -5 rowclass="rcdaybreak">'''6.1 Reorganization support'''|| {*} ||
 ||<60%> Reorganization support; new structure and teams; splitted to Triage / Support Engineers ||<15%> done ||<10%>  ||<4%> (./) ||<7%> ||<4%> ||
 || New system for support - OTRS || done ||  || {+} || || ||
 || Documentation OTRS (set-up data processing etc.)  || started ||  || {+} || || ||
 || Documentation Support Procedures  ||  ||  || {0} || || ||
 || ... || || || || || ||

== 6.2 Support ==

 ||<tablewidth="98%" -5 rowclass="rcdaybreak">'''6.2 Support'''|| {*} ||
 || Appointing new Support Engineers, Werner Dworak, Javier Fernandez Almirall, and Nicholas Bebout || [[https://community.cacert.org/board/motions.php?motion=m20091111.1|m20091111.1]] || 2009-11-19 ||  || || ||
 || Appointing new Support Engineers, Werner Dworak || [[https://community.cacert.org/board/motions.php?motion=m20091111.1|m20091111.1]] || 2009-11-19 || (./) || || ||
 || Appointing new Support Engineers, Javier Fernandez Almirall || [[https://community.cacert.org/board/motions.php?motion=m20091111.1|m20091111.1]] || 2009-11-19 || {0} || ABC open || ||
 || Appointing new Support Engineers, Nicholas Bebout || [[https://community.cacert.org/board/motions.php?motion=m20091111.1|m20091111.1]] || 2009-11-19 || {0} || ABC open || ||
 || Appoint Michael Tänzer as Support Engineer || [[https://community.cacert.org/board/motions.php?motion=m20091224.1|m20091224.1]] || 2010-01-08 || (./) || || ||
 || Appoint Wolfgang Kasulke as Support Engineer || [[https://community.cacert.org/board/motions.php?motion=m20091224.2|m20091224.2]] || 2010-01-08 || (./) || || ||
 || Appoint Martin Schulze as Support Engineer || [[https://community.cacert.org/board/motions.php?motion=m20091224.3|m20091224.3]] || 2010-01-08 || (./) || || ||
 || Appointment new support teamleader Michael Tänzer || [[https://community.cacert.org/board/motions.php?motion=m20100222.1|m20100222.1]] || 2010-02-26 || (./) || || ||
 || Support Engineer changes as requested by Michael. Accept Joost Steijlen, remove Martin Schulze || [[https://community.cacert.org/board/motions.php?motion=m20100309.1|m20100309.1]] || 2010-03-13 || (./) || || ||
 || Appointment Dominik George as Support Engineer || [[https://community.cacert.org/board/motions.php?motion=m20100625.1|m20100625.1]] || 2010-07-03 || (./) || || ||
 || Appointment Marcus Mängel as Support Engineer || [[https://community.cacert.org/board/motions.php?motion=m20110213.1|m20110213.1]] || 2011-02-13 || (./) || || ||
 || ... || || || || || ||

== 6.3 Triage ==

 ||<tablewidth="98%" -5 rowclass="rcdaybreak">'''6.3 Triage'''||  ||
 || New Member Dominik George || 2010-02-04 || 2010-07-03 || || || ||
 || New Member Marcus Mängel || 2010-09-30 || 2011-02-13 || || || ||
 || New Member Stefan Brünig ||            || || || || ||
 || New Member Fabian Knopf  || 2011-01-15 || || || || ||
 || ... || || || || || ||

  . '''Notes'''
   . m20091111.1 - FURTHER RESOLVED, that these three individuals are sufficiently trustworthy by the board that a full background check may be delayed until manpower allows for it to be conducted by an arbitrator (Support Engineers, Werner Dworak, Javier Fernandez Almirall and Nicholas Bebout).
   . Info [[Support/Team|Support Team -- activities, participants, how-tos, faqs]]
   . Info [[Support/Triage|Support Triage]]
   . Info [[Support/SE|The Role of Support Engineer Team is to fix support problems]], [[Support/SE/Manual|Manual]]
   . Info [[Brain/Support/TeamLeader|Support Team Leader's stuff]]


  . '''Status'''
   . m20091111.1 - is this still pending?
   . Overview SE-team members could be found where?
   . Overview support team members could be found where?

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