* Case Number: a20110923.1
  * Status: closed
  * Claimants: Lourens V
  * Respondents: CAcert
  * Case Manager: EvaStöwe
  * former Case Manager: JoelHatsch
  * Arbitrator: MartinGummi
  * Date of arbitration start: 2011-11-27
  * Date of ruling: 2013-11-14
  * Case closed: 2013-11-20
  * Complaint: Delete my accounts (Lourens V)

  * Relief: TBD

Before: Arbitrator Martin Gummi (A), Respondent: CAcert (R), Claimant: Lourens V (C), Case: a20110923.1


== History Log ==
 . 2011-09-23 (issue.c.o) case [[https://issue.cacert.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=77450&ArticleID=94733&ZoomExpand=0#94733|s20110923.59]]
 . 2011-09-25 (iCM): added to wiki, request for CM / A
 . 2011-11-27 (CM): I'll take care of this case as (CM) and appoint MartinGummi as (A)
 . 2011-11-27 (CM): Init email sent
 . 2013-11-01 (A): change CM
 . 2013-11-02 (CM): ask Support about account aktiv, CCA, given assurances and certificates
 . 2013-11-02 (Support): No activity on accounts[s20131102.35]
 . 2013-11-14 (A): ruling
 . 2013-11-20 (A): case closed

== Original Dispute, Discovery (Private Part) (optional) ==

 * '''Link to Arbitration case [[Arbitrations/priv/a20110923.1|a20110923.1 (Private Part)]], Access for (CM) + (A) only)''' 

## ==> INCLUDE SECTION BOT
<<Include(Arbitrations/priv/a20110923.1)>>  
## <== INCLUDE SECTION EOT

==== EOT Private Part ====

== Discovery ==
 * The user has 2 accounts
 * 0 assurance points received on both
 * No other running arbitrations found for that user/email
 * verified that C really wants to be delete and close 2 accounts
 * no activity since dispute on accounts
 * both accounts fullfill preconditions of precedent case [[Arbitrations/a20111128.3|a20111128.3]]
 * not involved in other cases
 * C is explicitely not interested in further mail-contact with anybody from CAcert

== Ruling ==
I hereby rule:
 * As requested and confirmed by the claimant, his accounts shall be anonymized with Precedent Case a20111128.3 [2] starting with step 3. 
 * Since the claimant does not want to get further mails from CAcert he shall get no status mails during the execution if no problems occur.
 * Since no active certificate is present and no assurances have been given, the CCA with the Claimant is terminated immediately.
 
 
Lübeck, 2013-11-14

== Execution ==
 * 2013-11-14 (A): order of execution to Support
 * 2013-11-15 (Support): confirms execution with a20110923.1.1 and a20110923.1.2 [s20131114.53] 

== Similiar Cases ==
|| [[Arbitrations/a20111128.3|a20111128.3]] || [[Arbitrations/a20111128.3|Delete Account cases to handle by SE - No Assurances given, no certs or certs expired - Precedents Case {i} ]] ||
|| [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] ||
|| [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20110120.2|a20110120.2]] || [[Arbitrations/a20110120.2|Account Removal w/ intermediate ruling]] ||
|| [[Arbitrations/a20110802.3|a20110802.3]] || [[Arbitrations/a20110802.3|Can you please delete my account?]] ||
|| [[Arbitrations/a20110221.1|a20110221.1]] || [[Arbitrations/a20110221.1|PII and problematical sys settings on 1057 of 1074 deleted accounts cases still remains in database]] ||
|| [[Arbitrations/a20110908.1|a20110908.1]] || [[Arbitrations/a20110908.1|Delete my account]] ||
|| [[Arbitrations/a20110920.2|a20110920.2]] || [[Arbitrations/a20110920.2|Delete my account]] ||
|| [[Arbitrations/a20110930.1|a20110930.1]] || [[Arbitrations/a20110930.1|Delete my account]] ||
|| [[Arbitrations/a20111127.1|a20111127.1]] || [[Arbitrations/a20111127.1|Delete my account]] ||
|| [[Arbitrations/a20111215.1|a20111215.1]] || [[Arbitrations/a20111215.1|Account Removal]] ||
|| [[Arbitrations/a20120224.1|a20120224.1]] || [[Arbitrations/a20120224.1|Delete my account (Luca T.)]] ||
|| [[Arbitrations/a20120322.1|a20120322.1]] || [[Arbitrations/a20120322.1|Account Removal]] ||
|| [[Arbitrations/a20120402.1|a20120402.1]] || [[Arbitrations/a20120402.1|Delete my account and unsubscribe]] ||
|| [[Arbitrations/a20120420.1|a20120420.1]] || [[Arbitrations/a20120420.1|Account Removal]] ||
|| [[Arbitrations/a20120421.1|a20120421.1]] || [[Arbitrations/a20120421.1|Remove Account]] ||
|| [[Arbitrations/a20120511.1|a20120511.1]] || [[Arbitrations/a20120511.1|Account Removal]] ||
|| [[Arbitrations/a20120621.1|a20120621.1]] || [[Arbitrations/a20120621.1|Remove Account (Tristan V)]] ||

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 . CategoryArbitration

 . CategoryArbCaseAccountDelNonAssurer