* Case Number: a20110830.1
  * Status: withdrawn
  * Claimants: Andre S
  * Respondents: CAcert
  * Initial Case Manager: BernhardFröhlich
  * Case Manager: MartinGummi
  * Arbitrator: BernhardFröhlich
  * Date of arbitration start: 2011-11-21
  * Date of ruling: N/A
  * Case closed: 2011-12-08
  * Complaint: Delete Account

  * Relief: TBD

Before: Arbitrator BernhardFröhlich (A), Respondent: CAcert (R), Claimant: Andre S (C), Case: a20110830.1


== History Log ==
 . 2011-08-30 (issue.c.o) case [[ https://issue.cacert.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=74888&ArticleID=&QueueID=1|s20110830.64 ]]
 . 2011-09-02 (iCM): added to wiki, request for CM / A
 . 2011-11-21 (A): I'll pick up the case, MartinGummi will be Case Manager
 . 2011-11-21 (A): Initial Mail sent
 . 2011-11-21 Initial mail bounced with "User unknown", as could be expected from the filing
 . 2011-11-21 (A): Sent request to support to provide alternative mail addresses of the account.
 . 2011-11-22 Support reports no alternative mail adresses present.
 . 2011-11-23 (A): Sent initial mail to sender of the original request.
 . 2011-12-05 (A): Sent reminder to C
 . 2011-12-06 C answers he wants to keep the account now.
 . 2011-12-06 (A): Asking C to change the primary mail address of the account to a valid address.
 . 2011-12-08 C answers, he has changed the primary mail address of his account and confirms the withdrawal.
 . 2011-12-08 (A) Sent notification of case closure.

== Original Dispute, Discovery (Private Part) (optional) ==

 * '''Link to Arbitration case [[Arbitrations/priv/a20110830.1|a20110830.1 (Private Part)]]. Access for (CM) + (A) only'''

## ==> INCLUDE SECTION BOT
<<Include(Arbitrations/priv/a20110830.1)>>  
## <== INCLUDE SECTION EOT


==== EOT Private Part ====

== Discovery ==

 * User probably has made one Assurance
 * Primary mail address of the account bounces with "User Unknown"
 * Primary mail address of account has been changed.

== Ruling ==

== Execution ==

== Similiar Cases ==

|| [[Arbitrations/a20090618.3|a20090618.3]] || [[Arbitrations/a20090618.3|Assurer requests to delete account]] ||

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 . CategoryArbitration

 . CategoryArbCaseAccountDelAssurer