• Arbitrations
• a20110401.1

• Case Number: a20110401.1
• Status: Closed
• Claimants: Christian S
• Respondents: CAcert

• Case Manager: BernhardFröhlich

• Arbitrator: UlrichSchroeter

• Date of arbitration start: 2011-04-04
• Date of ruling: 2011-04-07
• Case closed: 2011-04-07
• Complaint: Please delete my account
• Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Christian S (C), Case: a20110401.1

History Log

• 2011-04-01 (issue.c.o) case [s20110401.40]
• 2011-04-03 (A): added to wiki, request for CM / A
• 2011-04-03 (A): I'll take care about this case as (A)
• 2011-04-03 (CM): I'll take care about this case as (CM)
• 2011-04-03 (A): send init notification w/ deadline set to 14 days
• 2011-04-04 (C): confirms delete account request
• 2011-04-04 (A): request to (Support) for infos on Assurances Rcvd, Assurances Given of (C)'s account
• 2011-04-05 (Support): [s20110404.68] 0 Assurances Rcvd, 0 Assurances Given
• 2011-04-06 (A): intermediate ruling w/ exec request sent to (Support)
• 2011-04-06 (Support): [s20110406.47] executed as stated in the request.

Original Dispute, Discovery (Private Part)

• Link to Arbitration case a20110401.1 (Private Part)

EOT Private Part

Discovery

• User has 0 assurance points, but may have created certs, so I follow process of similiar case a20110120.2

• CCA termination date cannot be set, before information from (Support) is received that user had certs issued or not
• So therefor the Delete my Account for SE's procedure can be executed including revoke existing certs, but addtl. reporting to (A) if certs did exist so the CCA termination date can be calculated in the final ruling

Intermediate Ruling

1. I hereby order, that Support should hijack the users account
2. Please make a snapshot printout (to pdf) of the complete users account
3. Report to (A) if certs exists on user account: client certs, server certs, GPG/PGP keys

4. Execute the Delete my Account for SE's procedure v2, especialy

   1. revoke all certificates
   2. anonymize all user identifiable data on the account
5. the last action, to delete the account

Frankfurt/Main, 2011-04-06

Discovery II

• 2011-04-06 (Support): [s20110406.47]
  • 0 client certs
  • 0 domains
  • 0 server certs

Ruling

• The users account should be anonymized and deleted as requested by the Claimant.
  • Support has executed the "Delete my Account" procedure steps thru intermediate ruling execution

• CCA termination calculation (as per Arbitration Case - Delete Account Request - Proposal Procedure for Arbitrators - Step 8 calculation procedure:

  • Certs: no specific date to set
  • CCA termination date set to ruling date: 2011-04-07

Frankfurt/Main, 2011-04-07

Execution

• 2011-04-07 (A): ruling and exec report to (C), (CM). Case closed.

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer