* Case Number: a20110302.1
  * Status: Closed
  * Claimants: Igor C
  * Respondents: CAcert
  * Initial Case Manager: UlrichSchroeter
  * Case Manager: BernhardFröhlich
  * Arbitrator: UlrichSchroeter
  * Date of arbitration start: 2011-03-10
  * Date of ruling: 2011-03-10
  * Case closed: 2011-03-11
  * Complaint: Incorrect account/email was removed, but points for assurance don't

  * Relief: Revoke Assurance

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Igor C (C), Case: a20110302.1


== History Log ==
 . 2011-03-02 (issue.c.o) case [s20110302.39]
 . 2011-03-06 (iCM): added to wiki, request for CM / A
 . 2011-03-09 (CM): I'll take care about this case as (CM)
 . 2011-03-09 (A): I'll take care about this case as (A)
 . 2011-03-09 (A): sending init mailing with CCA/DRP acceptance request to (C)
 . 2011-03-10 (C): accepts CCA/DRP under this arbitration
 . 2011-03-10 (A): pre-dispute-filing conversation irc chat log, is this (C) ?
 . 2011-03-10 (C): is the irc nick of his friend, and yes, it describes the problem he has
 . 2011-03-10 (A): requesting ID# of administrative increase to remove and requesting Arbitration case# or Support ticket# of former revoke assurance case
 . 2011-03-10 (C): sends infos requested
 . 2011-03-10 (A): rephrasing the history steps, as read from (C)'s response, with request for confirmation to (C)
 . 2011-03-10 (C): response, rephrasing is not correct, gives explanations
 . 2011-03-10 (A): 2nd rephrasing of the facts as read from last response to (C)
 . 2011-03-10 (C): confirms, 2nd rephrasing to be correct

== Original Dispute, Discovery (Private Part) ==

 * Link to Arbitration case [[Arbitrations/priv/a20110302.1|a20110302.1 (Private Part)]]

<<Include(Arbitrations/priv/a20110302.1)>>  

==== EOT Private Part ====

== Discovery ==
 * (C) assured a member (M1), dated 2011-02-23 and transfered the assurance points onto account (M1)
 * (M1) closed her old account by transfering her email address by website email dispute, so the result was: account (M1) deleted state.
 * Assurance (C) over (M1) is still listed under (C)'s My Points
 * Relief: revoke this assurance

== Ruling ==
 * I hereby order (Support) to revoke the Assurance given by (C) over (M1) (details given in the exec request)
 * No further actions to take.

Frankfurt/Main, 2011-03-10

== Execution ==
 * 2011-03-10 (A): sent ruling and exec request with addtl. account and assurance infos to (C), (Support)
 * 2011-03-11 (Support): [s20110310.34] Ruling executed, Assurance revoked.
 * 2011-03-11 (C): All is fine now!
 * 2011-03-11 (A): Final notification, Case Closed.

== Similiar Cases ==

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 . CategoryArbitration
 . CategoryArbCaseOtherAssurerErrors
 . CategoryArbCaseEmailDispute