• Arbitrations
• a20110220.1

• Case Number: a20110220.1
• Status: Closed
• Claimants: Felix B
• Respondents: CAcert

• Case Manager: LambertHofstra

• Arbitrator: UlrichSchroeter

• Date of arbitration start: 2011-02-20
• Date of ruling: 2011-02-24
• Case closed: 2011-02-24
• Complaint: Delete Account
• Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Felix B (C), Case: a20110220.1

History Log

• 2011-02-19 (C): first post on public support mailing list

• 2011-02-20 (Support): Support answered (C) request, to write email to support@c.o

• 2011-02-20 (issue.c.o) case [s20110220.28] ((C): filed dispute to support@c.o under ticket [s20110220.28])

• 2011-02-20 (A): added to wiki, request for CM / A
• 2011-02-20 (A): I'll take care about this case as (A)
• 2011-02-20 (CM): I'll take care about this case as (CM)
• 2011-02-20 (A): "Delete my Account" request by (C) is confirmed after mail in public support mailing list and by filing dispute under ticket [s20110220.28]
• 2011-02-20 (A): sent init notification to (C)
• 2011-02-20 (A): requesting Assurances Rcvd/Given of (C) from (Support)
• 2011-02-21 (C): confirms delete account request
• 2011-02-21 (Support): [s20110220.31] report to req, 0 Assurances rcvd/given
• 2011-02-21 (A): intermediate ruling w/ exec request sent to (Support)
• 2011-02-24 (Support): [s20110221.46] exec report

Original Dispute, Discovery (Private Part) (optional)

• Link to Arbitration case a20110220.1 (Private Part)

EOT Private Part

Discovery

• following procedure similiar to case a20110120.2

• 0 Assurance rcvd, 0 Assurances given
• CCA termination date cannot be set, before information from (Support) is received that user had certs issued or not
• So therefor the Delete my Account for SE's procedure can be executed including revoke existing certs, but addtl. reporting to (A) if certs did exist so the CCA termination date can be calculated in the final ruling

Intermediate Ruling

1. I hereby order, that Support should hijack the users account
2. Please make a snapshot printout (to pdf) of the complete users account
3. Report to (A) if certs exists on user account: client certs, server certs, GPG/PGP keys

4. Execute the Delete my Account for SE's procedure v2, especialy

   1. revoke all certificates
   2. anonymize all user identifiable data on the account
5. the last action, to delete the account

Frankfurt/Main, 2011-02-21

Discovery II

• the account is delete following the "Delete my Account for SE's procedure v2". The pdf files are attached.
  • 0 client cert
  • 0 domains
  • 0 server certs

Ruling

• The users account should be anonymized and deleted as requested by the Claimant.
  • Support has executed the "Delete my Account" procedure steps thru intermediate ruling execution

• CCA termination calculation (as per Arbitration Case - Delete Account Request - Proposal Procedure for Arbitrators - Step 8 calculation procedure:

  • Certs: no certs
  • CCA termination date set to ruling date: 2011-02-24

Frankfurt/Main, 2011-02-24

Execution

• 2011-02-24 (A): ruling and exec report to (C), (CM). Case closed.

Post Arbitration Note

• 2011-02-26 (A): on review of <s20110223.78> report the email address mask has been identified not in compliance with the proposed procedure. So therefor I've requested (Support) for correction. 4 other cases also affected, also to correct.

• 2011-02-26 (Support): fixed within <s20110226.34>

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer