• Case Number: a20110213.1
• Status: Closed
• Claimants: Oliver W
• Respondents: Rudy J

• Initial Case Manager: UlrichSchroeter

• Case Manager: LambertHofstra

• Arbitrator: UlrichSchroeter

• Date of arbitration start: 2011-02-26
• Date of ruling: 2011-03-10
• Case closed: 2011-03-11
• Complaint: Correction first/last-name swap
• Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: Rudy J (R), Claimant: Oliver W (C), Case: a20110213.1

History Log

• 2011-02-13 (issue.c.o) case [s20110213.25]
• 2011-02-13 (iCM): added to wiki, request for CM / A
• 2011-02-18 (A): I'll take care about this case as (A)
• 2011-02-20 (CM): I'll take care about this case as (CM)
• 2011-02-20 (A): sending init mailing to (C), (R)
• 2011-02-21 (C): first response, will answer the next day
• 2011-02-22 (C): accepts CCA/DRP under this arbitration, PoV as sent in dispute filing
• 2011-02-26 (R): accepts CCA/DRP under this arbitration, sends a short statement that is conformant to the dispute filing
• 2011-02-26 (A): requesting infos about (R)'s account from (Support): 1. name fields content, 2. list of assurances received
• 2011-02-27 (Support): [s20110226.59] exec report
• 2011-02-28 (A): requesting infos about (R)'s names (or CAP form scan) from (AS1), (AS2), (AS3)
• 2011-03-02 (AS2): sends informations and a statement
• 2011-03-07 (A): re-requesting infos about (R)'s names (or CAP form scan) from (AS1) {+}
• 2011-03-07 (A): re-requesting infos about (R)'s names (or CAP form scan) from (AS3) {0}
• 2011-03-09 (AS1): sends CAP form scan
• 2011-03-09 (A): sending Ruling DRAFT to (CM)
• 2011-03-09 (Support): forwarded ticket [s20110309.7] Assurance: First/Lastname switched from (AS4) to (A), (AS4)
• 2011-03-09 (A): notification to (AS4), (Support)
• 2011-03-09 (A): requesting names info of (R) from (AS4) his CAP form, or a CAP form scan {+}
• 2011-03-10 (AS4): sends name infos of (R)

Original Dispute, Discovery (Private Part)

• Link to Arbitration case a20110213.1 (Private Part)

EOT Private Part

Discovery

• 2011-02-27 (Support): [s20110226.59] exec report
  • 3 Assurances Rcvd over (R)'s account

    Assurer	Assurers name	Conformant to Change Request	Conformant to addtl. Middlenames
    AS1	Mechtilde S	{+}	{-}
    AS2	Joost S	{+}	{+}
    AS3	Dominik G	{0}	{0}
    AS4	Alex B	{+}	{+}

• 2011-03-02 (AS2): states and mentions
  • The name on the account bears the form "SURNAME Given-name(s)".
  • The CAP form has "...", also in the form "SURNAME Givenname(s)".
  • It is French custom to often write the surname first in all-caps, followed by the given-name(s) with first character capitalization.

  • I am aware this custom has not yet been included in the PracticeOnNames.

  • PS. .. do not mix firstname/lastname and given-name/surname. The terms are confusing enough as it is. In my opinion the latter terms (given-name/surname) are preferred as they cause less confusion across cultural boundaries.
• Join form does not give any hints about cultural / country variations in entering names into the Join form name fields upto today

  • One guy from the Software-Testteam gives a feature request for the Software team, to add a description field, that can be later translated regarding language specific names hints to the Join form. see bug #912

Ruling

1. Gathered evidence was brought by 3 Assurers about the correct Givenname and correct Surname. Despite the fact 2 of the assurers entered the Assurance onto the online system

2. Evidence is also given by the cultural differences how to enter fullnames (SURNAME, Givenname or SURNAME Givenname) as a common fact, as stated by other assurers from France in other arbitration cases too and also added as known Country variation for FR in PracticeOnNames

3. To reflect the correct Givenname and Surname in the users online account, I hereby order Support to correct the users name in the respondents online account as requested in the dispute filing and the given statement by the respondent as requested (swap Givenname and Surname).
4. Further I rule this case as precedent case, that further requests regarding name swaps can be handled by Support with link to this arbitration case, by requesting given statements from the user and at least one addtl. Assurer, to state the fact is given about the French cultural differance on entering SURNAME (all upper case letters as the Surname) and Givenname (First upper char, all other chars in lower case) as Givenname onto the online account if only one Givenname and one Surname is given. To enter addtl. Middlenames, or removal of Middlenames is not covered by this ruling and has to be filed as seperate dispute.

5. Assurers who entered the Assurance onto the online account with the swapped name, should be notified about the PracticeOnNames FR Country variation definition, not to enter Assurances into the online system, before the name correction has been applied. This also covers the the precedents ruling (as addtl. task for Support on receiving name change requests, to notify the Assurers allready on the Assurances Received list of users account). No further actions to take over the Assurers.

6. Further I rule, that the Join form should be advanced with hints about how to enter names onto an account, also with hints about cultural differences. A bug #912 number still exists, but needs to be fixed soon.

Frankfurt/Main, 2011-03-10

Execution

• 2011-03-10 (A): sent Ruling to (C), (R), (Support), (CM), (AS1), (AS2), (AS3), (AS4)
• 2011-03-10 (A): exec request to (Support) for ruling tops 3. + 5.
• 2011-03-10 (Support): [s20110310.6] Exec report, swaped the first/last-name, informed the user and the assurer about the swap
• 2011-03-10 (A): it seems that ruling step 5 hasn't been executed. Resending request to Support with detailed instructions and a template for the Assurers advice
  • Template for Assurers advice (ruling step 5)

    • Dear Assurer,
      
      You assured a user with a FR Country variation in the
      name (SURNAME Givenname).
      PracticeOnNames (https://wiki.cacert.org/PracticeOnNames#FR)
      gives advice how to handle such cases, not to transfer
      assurance points until this name swap is corrected
      in the online account.
      By following Arbitration ruling
      https://wiki.cacert.org/Arbitrations/a20110213.1
      you receive this advice, to be more precise
      on transfering Assurance points onto online accounts.
      Before transfering points if the name is swaped in
      the account, ask the Assuree to correct the name or
      file a dispute, that can be probably
      handled under this precedents case.

• 2011-03-11 (Support): [s20110310.6] Send information according template to the assurers of this arbitration case.
• 2011-03-11 (A): exec report to (C), (R), (Assurers). Case Closed.

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