• Arbitrations
• a20110122.1

• Case Number: a20110122.1
• Status: closed
• Claimants: Matthias K
• Respondents: CAcert

• Case Manager: LambertHofstra

• Arbitrator: UlrichSchroeter

• Date of arbitration start: 2011-01-23
• Date of ruling: 2011-01-27
• Case closed: 2011-01-27
• Complaint: Please delete my CAcert account
• Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Matthias K (C), Case: a20110122.1

History Log

• 2011-01-22 (issue.c.o) case [s20110122.4]
• 2011-01-23 (A): added to wiki, request for CM / A
• 2011-01-23 (CM): I'll take care about this case as (CM)
• 2011-01-23 (A): I'll take care about this case as (A)
• 2011-01-23 (A): sent init notification w/ deadline set to Feb 6th, 2011
• 2011-01-23 (C): accepts CCA/DRP under this arbitration and therefor confirms "delete my account" request
• 2011-01-23 (A): request to (Support) for infos on Assurances Rcvd, Assurances Given of (C)'s account
• 2011-01-26 (Support): [s20110123.1], user received one assurance, is no Assurer
• 2011-01-27 (A): intermediate ruling, sent to (Support) with exec report request
• 2011-01-27 (Support): [s20110127.1] executed as you requested.

Discovery

• 1 Assurance rcvd, 0 Assurances given
• CCA termination date cannot be set, before information from (Support) is received that user had certs issued or not

• So therefor the Delete my Account for SE's procedure can be executed including revoke existing certs, but addtl. reporting to (A) if certs did exist so the CCA termination date can be calculated in the final ruling

Intermediate Ruling

1. I hereby order, that Support should hijack the users account
2. Please make a snapshot printout (to pdf) of the complete users account
3. Report to (A) if certs exists on user account: client certs, server certs, GPG/PGP keys

4. Execute the Delete my Account for SE's procedure, especialy

   1. revoke all certificates
   2. anonymize all user identifiable data on the account
5. the last action, to delete the account

Frankfurt/Main, 2011-01-27

Discovery II

• 2011-01-27 (Support): [s20110127.1]
  • 0 client certs
  • 0 domains
  • 0 server certs

Ruling

• The users account should be anonymized and deleted as requested by the Claimant.
  • Support has executed the "Delete my Account" procedure steps thru intermediate ruling execution
• CCA termination set to dispute filing date: 2011-01-22

Frankfurt/Main, 2011-01-27

Execution

• 2011-01-27 (A): ruling and exec report to (C), (CM). Case closed.

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer