* Case Number: a20110122.1
  * Status: closed
  * Claimants: Matthias K
  * Respondents: CAcert
  * Case Manager: LambertHofstra
  * Arbitrator: UlrichSchroeter
  * Date of arbitration start: 2011-01-23
  * Date of ruling: 2011-01-27
  * Case closed: 2011-01-27
  * Complaint: Please delete my CAcert account

  * Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Matthias K (C), Case: a20110122.1


== History Log ==
 . 2011-01-22 (issue.c.o) case [s20110122.4]
 . 2011-01-23 (A): added to wiki, request for CM / A
 . 2011-01-23 (CM): I'll take care about this case as (CM)
 . 2011-01-23 (A): I'll take care about this case as (A)
 . 2011-01-23 (A): sent init notification w/ deadline set to Feb 6th, 2011
 . 2011-01-23 (C): accepts CCA/DRP under this arbitration and therefor confirms "delete my account" request
 . 2011-01-23 (A): request to (Support) for infos on Assurances Rcvd, Assurances Given of (C)'s account
 . 2011-01-26 (Support): [s20110123.1], user received one assurance, is no Assurer
 . 2011-01-27 (A): intermediate ruling, sent to (Support) with exec report request
 . 2011-01-27 (Support): [s20110127.1] executed as you requested.

== Discovery ==
 * 1 Assurance rcvd, 0 Assurances given
 * CCA termination date cannot be set, before information from (Support) is received that user had certs issued or not
 * So therefor the [[Arbitrations/Training/Lesson20/DeleteAccountProcSEv2|Delete my Account for SE's procedure]] can be executed including revoke existing certs, but addtl. reporting to (A) if certs did exist so the CCA termination date can be calculated in the final ruling

== Intermediate Ruling ==
 1. I hereby order, that Support should hijack the users account
 2. Please make a snapshot printout (to pdf) of the complete users account
 3. Report to (A) if certs exists on user account: client certs, server certs, GPG/PGP keys
 4. Execute the [[Arbitrations/Training/Lesson20/DeleteAccountProcSEv2|Delete my Account for SE's procedure]], especialy
  1. revoke all certificates
  1. anonymize all user identifiable data on the account
 5. the last action, to delete the account

Frankfurt/Main, 2011-01-27

== Discovery II ==
 * 2011-01-27 (Support): [s20110127.1]
  * 0 client certs
  * 0 domains
  * 0 server certs

== Ruling ==
 * The users account should be anonymized and deleted as requested by the Claimant.
  * Support has executed the "Delete my Account" procedure steps thru intermediate ruling execution
 * CCA termination set to dispute filing date: 2011-01-22

Frankfurt/Main, 2011-01-27

== Execution ==
 * 2011-01-27 (A): ruling and exec report to (C), (CM). Case closed.

== Similiar Cases ==
|| [[Arbitrations/a20080702.1|a20080702.1]] || [[Arbitrations/a20080702.1|User requests to delete account with Assurance Points]] ||
|| [[Arbitrations/a20090618.3|a20090618.3]] || [[Arbitrations/a20090618.3|Assurer requests to delete account]] ||
|| [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] ||
|| [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20110110.1|a20110110.1]] || [[Arbitrations/a20110110.1|Please Delete my Account (!DelAssurer)]] ||

see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]]

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 . CategoryArbitration
 . CategoryArbCaseAccountDelNonAssurer