* Case Number: a20101216.1
  * Status: closed
  * Claimants: Philippe B
  * Respondents: CAcert
  * Initial Case Manager: UlrichSchroeter
  * Case Manager: MartinGummi
  * Arbitrator: UlrichSchroeter
  * Date of arbitration start: 2011-01-16
  * Date of ruling: 2011-01-24
  * Case closed: 2011-01-24
  * Complaint: Close the account

  * Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Philippe B (C), Case: a20101216.1


== History Log ==
 . 2010-12-16 (issue.c.o) case [s20101216.65]
 . 2010-12-17 (iCM): added to wiki, request for CM / A
 . 2011-01-16 (CM): I'll take care about this case as (CM)
 . 2011-01-16 (A): I'll take care about this case as (A)
 . 2011-01-16 (A): init notification sent to (C) w/ deadline set to 14 days
 . 2011-01-16 (C): response to init notification, confirms delete account request, doesn't understand arbitrated "delete account procedure"
 . 2011-01-17 (A): clarification in "delete my account" procedure thru arbitration sent to (C)
 . 2011-01-17 (A): Intermediate Ruling #1 with order request to (Support). Please provide me with the requested informations and an exec report

== Original Dispute, Discovery (Private Part) ==

 * Arbitration case [[Arbitrations/priv/a20101216.1|a20101216.1 (Private Part)]]

<<Include(Arbitrations/priv/a20101216.1)>>

==== EOT private part ====

== Intermediate Ruling #1 ==
{{{
Dear Support,

Please provide me with the infos about a user account.
I hereby order, that you should hijack the
account to collect the informations below and execute
the actions dependent of the if and else paths

User account:
 * Name           : xxx
 * Primary Email  : xxx

A) Please make a snapshot printout (to pdf) of the
   complete users account
   including Certs, Domains, addtl. Emails
   (if one or more exist in each section)
   and send it to the Arbitrator of this case
   with your exec report

B) 1. does client- or server- certificates exists,
      expired or active ?
   2. has the user given assurances ?
      (this doesn't cover received assurances)

   if at least one of these both questions is answered yes:
     please provide me with the following infos
     (if not covered by the printout)
       Requesting infos from Support
       * Addtl. Email addresses ? Yes/No
       * Assurances Received ?  List of Assurances incl. assurance date
       * Assurances Given ?     List of Assurances incl. assurance date
       * IsAssurer ? Trainings > 0 ? Yes/No
       * Client Certs exists ? Yes/No
        * on Yes: list of issue/expire date(s)
       * Server Certs exists ? Yes/No
        * on Yes: list of issue/expire date(s)
       * Domain on Domain list ?  Yes/No
       * GPG keys exists ? Yes/No
     please lock the account
     please send arbitrator the collected infos
     and await further instructions from arbitration
   else
     please follow the "delete account" procedure (in detail)
     eg https://wiki.cacert.org/Arbitrations/Training/Lesson20/DeleteAccountProcSEv2
     by anonymize all user data, reset all flags and so forth
     and provide me with a detailed exec report
     (eg certs expired/active - domains - addtl. email addresses revoked,
      which parts anonymized eg secret answers,
      My Listing / Notifications sections, Location settings,
      locked account, and so on)
}}}

Frankfurt/Main, 2011-01-17

== Discovery ==
 * There are no assurances on this account.
 * There are no client-certificates issued on this account.
 * There are no server-certificates issued on this account.
 * There are no GPG/PGP keys signed. 

== Ruling ==
 * The account has been deleted following intermediate ruling#1
 * CCA agreement to be terminated immediately. 

Frankfurt/Main, 2011-01-24

== Execution ==
 * 2011-01-24 (Support): [s20110117.3], execution report, account deleted following delete account procedure
 * 2011-01-24 (A): exec report to (C), case closed.

== Similiar Cases ==
|| [[Arbitrations/a20080702.1|a20080702.1]] || [[Arbitrations/a20080702.1|User requests to delete account with Assurance Points]] ||
|| [[Arbitrations/a20090618.3|a20090618.3]] || [[Arbitrations/a20090618.3|Assurer requests to delete account]] ||
|| [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] ||
|| [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] ||

see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]]

----
 . CategoryArbitration
 . CategoryArbCaseAccountDelNonAssurer