* Case Number: a20100911.1
  * Status: Closed
  * Claimants: Tobias M
  * Respondents: Martin M
  * Case Manager: MartinGummi
  * Arbitrator: UlrichSchroeter
  * Date of arbitration start: 2010-11-29
  * Date of ruling: 2011-01-14
  * Case closed: 2011-01-16
  * Complaint: Wrong DoB on Form

  * Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: Martin M (R), Claimant: Tobias M (C), Case: a20100911.1


== History Log ==
 . 2010-09-11 (issue.c.o) case [s20100911.2]
 . 2010-09-11 (iCM): added to wiki, request for CM / A
 . 2010-09-11 (A): I'll take care about this case
 . 2010-09-11 (CM): I'll take care about this case
 . 2010-09-11 (CM): init mailing sent to (C),(R) 
 . 2010-09-11 (R): responded with his PoV
 . 2010-09-11 (A): re-requests CCA / DRP acceptance from (R), req. of ID doc scan
 . 2010-09-14 (C): Accepts CCA / DRP
 . 2010-09-22 (A): reminder to (R) requesting CCA / DRP acceptance, req. of ID doc scan
 . 2010-10-06 (A): reminder #2 to (R) requesting CCA / DRP acceptance, req. of ID doc scan
 . 2010-11-15 (A): reminder #3 with deadline set to Nov 30th, 2010 to (R) requesting CCA / DRP acceptance, req. of ID doc scan
 . 2010-11-15 (A): requesting CAP form scan from (C) to check DRP 2.2  Preliminaries of CCA/DRP acceptance of (R)
 . 2010-11-15 (C): a CAP form scan could take a few days, I will respond ASAP
 . 2010-11-26 (A): reminder about CAP form scan sent to (C)
 . 2010-11-29 (R): accepts CCA/DRP, sends ID doc scan
 . 2010-11-29 (A): request to (Support) for DoB and Assurances Rcvd on (R)'s account
 . 2010-11-29 (A): request to (C) about DoB he noted on his CAP form and read in (R)'s ID doc
 . 2010-12-09 (Support): [s20101129.91] answer to req dated 2010-11-29
 . 2010-12-10 (A): request to (AS1) to confirm users DoB he has read in users ID docs
 . 2010-12-10 (A): reminder #1 request to (C) about DoB he noted on his CAP form and read in (R)'s ID doc
 . 2010-12-11 (C): responds with day (source undefined)
 . 2010-12-13 (A): req. again, day on DoB (C) reads in users online account ? or the ID docs ?
 . 2011-01-12 (AS1): response to (A)'s request

== Discovery ==
 * DoB from ID doc and Birth certificate differs from DoB in online account by difference in day in online account
 * DoB on ID doc and Birth certificate are identical
 || #   || Name     || Confirms to DoB request ||
 || C   || Tobias M ||                         ||
 || R   || Martin M || {g}                     ||
 || AS1 || Jens K   || {g}                     ||

== Ruling ==
 * I hereby order Support to correct the DoB in (R)'s online account to the DoB given, verified by a ID doc and Birth certificate scan from (R) and a verification by one assurer. The difference between the DoB in the online account and the verified DoB is marginal and potentialy caused by a typo, so overseen by (AS1), but identified by (C).
 * there was no malfeasance of an type alleged or found
 * I also order an Assurers advice over (AS1) regarding DoB errors

Frankfurt/Main, 2011-01-14
 

== Execution ==
 * 2011-01-14 (A): sent Ruling to (C), (R), (AS1), (Support)
 * 2011-01-14 (A): order to (Support) to correct DoB
 * 2011-01-14 (A): Assurers advice regarding DoB errors sent to (AS1)
 * 2011-01-16 (Support): [s20110114.19] DoB changed as ordered
 * 2011-01-16 (A): exec report notification to (C), (R), (AS1) sent. Case closed.

== Similiar Cases ==
|| [[Arbitrations/a20090702.2|a20090702.2]] || [[Arbitrations/a20090702.2|account contain wrong DoB]] ||

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 . CategoryArbitration
 . [[CategoryArbCaseAccountDataDoB]]