* Case Number: a20100825.1
  * Status: closed
  * Claimants: Olaf S
  * Respondents: CAcert
  * Case Manager: [[Mario Lipinski]]
  * Arbitrator: UlrichSchroeter
  * Date of arbitration start: 2010-11-09
  * Date of ruling: 2010-11-11
  * Case closed: 2010-11-12
  * Complaint: Name Change Request after marriage (Olaf S)

  * Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Olaf S (C), Case: a20100825.1


== History Log ==
 . 2010-08-25 (issue.c.o) case [s20100825.86]
 . 2010-08-25 (UlrichSchroeter): added to wiki, request for CM / A
 . 2010-08-25 (CM): I'll take care about this case
 . 2010-08-25 (A): I'll take care about this case
 . 2010-08-25 (A): init mailing sent to (C)
 . 2010-08-25 (C): questions regarding CCA / DRP acceptance
 . 2010-08-26 (A): questions regarding CCA / DRP acceptance explained
 . 2010-08-26 (AS1): confirms name change and wrote the full new name into an email dated 2010-08-22 and has been forwarded by Support due to the Pwd recovery process (thru support ticket [s20100822.53])
 . 2010-08-26 (AS2): confirms name change and wrote the full new name, moved into the support ticket [s20100825.86] and forwarded by the OTRS notification service
 . 2010-08-31 (A): try contacting (C) again
 . 2010-09-11 (A): sending 2nd reminder to (C)
 . 2010-09-21 (C): I was on holiday, so I could not respond earlier. Sorry. Longer email with questions rcvd
 . 2010-09-21 (A): response to (C), that an answer will be send delayed
 . 2010-09-26 (A): answer send to (C) regarding (C)'s questions (meta-communications)
 . 2010-10-07 (C): (meta-communications cont.)
 . 2010-10-08 (A): (meta-communications cont.)
 . 2010-11-03 (CM): Requesting progress from A
 . 2010-11-09 (C): accepts CCA/DRP under this arbitration
 . 2010-11-09 (A): requesting confirmation about name change after marriage from (AS3)

== Discovery ==
 * 2010-08-21 (C): cames on the booth to CAcert at [[events/FrOSCon2010|FrOSCon 2010]] and asks for a Pwd reset and a name change after marriage. (A) was asked, how to proceed:
  * Pwd reset by [[Support/PasswordRecoverywithAssurance|Password Recovery with Assurance Procedure]]
   * this was handled thru support ticket [s20100822.53] about 2010-08-25
  * Name change after Marriage dispute filing according [[Arbitrations/a20091111.1|a20091111.1]]
   * this will be handled by this case
  * The assurers (A) notes are:
   * Wolfgang K (AS1)
   * Joost S (AS2)
   * Jochim S (AS3)
  * About the Pwd reset by [[Support/PasswordRecoverywithAssurance|Password Recovery with Assurance Procedure]] (C) will reimburse the work to CAcert by moving to the [[Software/CurrentTest|Testteam]]
 * Assurers that confirms name change request by assurance
  || Assurer || confirms name change ||
  || AS1     || {+}                  ||
  || AS2     || {+}                  ||
  || AS3     ||                      ||

== Ruling ==
 * Two assurers confirmed to the users name change request, so I hereby order Support to change the lastname in the users account as the user requested.
 * Client Certificates are not affected.

Frankfurt/Main, 2010-11-11

== Execution ==
 * 2010-11-11 (A): sends ruling to (C), (Support)
 * 2010-11-11 (A): sends exec request to (Support) with exec report req
 * 2010-11-11 (AS3): (late) confirms name after marriage
  || Assurer || confirms name change ||
  || AS1     || {+}                  ||
  || AS2     || {+}                  ||
  || AS3     || {+}                  ||
 * 2010-11-12 (Support): [s20101111.15] sends exec report that name change request has been executed as requested
 * 2010-11-12 (A): notification to (C), case closed

== Similiar Cases ==
|| [[Arbitrations/a20091111.1|a20091111.1]] || [[Arbitrations/a20091111.1|Member requests name change after marriage]] ||

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 . CategoryArbitration
 . CategoryArbCaseAccountDataNameModificationsRequested