• Arbitrations
• a20100620.1

• Case Number: a20100620.1
• Status: init
• Claimants: Pierre F
• Respondents: CAcert

• Initial Case Manager: UlrichSchroeter

• Case Manager: BernhardFröhlich

• Arbitrator: UlrichSchroeter

• Date of arbitration start: 201Y-MM-DD
• Date of ruling: 201Y-MM-DD
• Case closed: 201Y-MM-DD
• Complaint: givenname and lastname switched around
• Relief: correct account name

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Pierre F (C), Case: a20100620.1

History Log

• 2010-06-20 (issue.c.o) case [s20100620.15]
• 2010-07-12 (iCM): added to wiki, request for CM / A
• 2011-04-08 (A): I'll take care about this case as (A)

• 2011-04-08 (A): I appoint the (CM) as per Arbitration Team meeting 2011-04-05 decision

• 2011-04-08 (A): sending init mailing to (C) with CCA/DRP acceptance request
• 2011-04-08 (A): requesting infos from (Support) regarding user account (C): names, Assurances Received
• 2011-04-09 (Support): [s20110408.116] sends requested infos

Discovery (Private Part)

• Link to Arbitration case a20100620.1 (Private Part)

EOT Private Part

Discovery

• original mailings
  • 2010-06-20 rcvd notification "[s20100620.15] Moved ticket in "Disputes" queue! (Changing account informa [...])"

  • 2010-07-12 forward to disputes channel https://lists.cacert.org/wws/arc/cacert-disputes/2010-07/msg00000.html including all Support notes

Ruling

Execution

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