• Case Number: a20100511.1
• Status: closed
• Claimants: Ettore M
• Respondents: CAcert

• Case Manager: SebastianKueppers

• Arbitrator: BernhardFröhlich

• Date of arbitration start: 2011-01-16
• Date of ruling: 2011-01-26
• Case closed: 2011-01-26
• Complaint: please cancel the whole account
• Relief: Delete Account

Before: Arbitrator BernhardFröhlich (A), Respondent: CAcert (R), Claimant: Ettore M (C), Case: a20100511.1

History Log

• 2010-05-01 (issue.c.o) case s20100501.129

• 2010-06-15 (UlrichSchroeter): added to wiki, request for CM / A

• 2011-01-16 BernhardFröhlich: I will take this case as Arbitrator, SebastianKueppers will be Case Manager

• 2011-01-24 (A): Sent mail to support to check the account. If no certificates were created or all have expired before October 24 2010, the account shall be deleted.

Discovery

• Dispute filing implies that at least one certificate has been issued by the account
• According to information recorded in OTRS C has alread confirmed his request
• Assurance Points are below 100
• Support confirms there are no certificates which expire after October 24 2010

Ruling

Since the account has not given any Assurances and has not issued any certificates, there is only a minor risk that terminating the CCA with the user will cause any problems.

The account shall be deleted and the CCA of the user shall be terminated.

Execution

• 2011-01-26 Support confirms that there are no certificates associated to the account which expire after October 24 2010, the account has been deleted.
• 2010-01-26 (A): Wrote informational mail to C
• 2010-01-26 (A) The case is closed now.

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

---

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer