* Case Number: a20100310.2
  * Status: closed
  * Claimants: Joerg S, Bjoern E, Michael T
  * Respondents: CAcert
  * Case Manager: AlexanderPrinsier
  * Arbitrator: BernhardFröhlich
  * Date of arbitration start: 2010-06-23
  * Date of ruling: 2010-07-05
  * Case closed: 2010-07-29
  * Complaint: surname, givenname switched around, user has 100 pts

  * Relief: TBD

Before: Arbitrator BernhardFröhlich (A), Respondent: CAcert (R), Claimant: Joerg S (C1) Bjoern E (C2) Michael T (C3), Case: a20100310.2

Initial mailings archived at the disputes mailing list:
 . [[https://lists.cacert.org/wws/arc/cacert-disputes/2010-03/msg00009.html|s20100310.175]]
 . [[https://lists.cacert.org/wws/arc/cacert-disputes/2010-03/msg00007.html|s20100310.226]]
 . [[https://lists.cacert.org/wws/arc/cacert-disputes/2010-03/msg00023.html|s20100318.157]]

Summary: C2 and C3 state that last name and first name are switched in the account of C1. C1 wants to switch the names so they are correct as stated by C2 and C3.

== History Log ==
 . 2010-03-10 (issue.c.o) case [s20100310.175,s20100310.226]
 . 2010-03-11 (UlrichSchroeter): added to wiki, request for CM / A
 . 2010-03-18 (issue.c.o) case [s20100318.157]
 . 2010-03-18 (UlrichSchroeter): merged to this case, added to wiki, request for CM / A
 . 2010-03-18 (C3): accepts CCA/DRP under this dispute in dispute filing
 . 2010-06-23 A: Sent initiating mail
 . 2010-06-25 C2 replies to initial mail and confirms that he has seen "Jörg" as given name and "S..." as family name
 . 2010-06-30 C1 confirms that he wants the names switched, lists Assurers of his account.
 . 2010-06-30 A: Sent a mail to Sven S. (one of these Assurers) to get information from an additional witness. 
 . 2010-07-04 Sven S. confirms that "Jörg" was C1's given name and "S." the family name and that he assured C1 with the given names switched.

== Discovery ==

 * The claim of C1 has been confirmed by at least three Assurers: C2, Sven S. and C3 in his initial dispute filing.
 * The user interface of CAcert for completing an Assurance does not state explicitly which part of the name has which meaning (given name, family name, middle name, ...).
 * From this case and other communication with members it seems that the terms used by the CAcert signup page ("First Name", "Last Name") are not clear enough for people who are used to put the family name first in day-to-day usage.


== Ruling ==

The Claimant's claim that his ID documents contain "Jörg" as a given name and "S." as family name has been confirmed by three Assurers, and noone has objected. 

I consider this as sufficient evidence that the claim is justified and therefore order Support to change the name in C's account accordingly. 

No revocation of Assurances or existing certificates is considered necessary since the names before and after the change are similar enough and no way of abusing certificates is obvious.


== Execution ==

 . 2010-07-05 A: Sent mail to support ordering the change of names in C's account.
 . 2010-07-06 Support reports that the account is changed
 . 2010-07-28 The case is closed now.

== Similiar Cases ==
|| [[Arbitrations/a20080401.1|a20080401.1]] || [[Arbitrations/a20080401.1|assurance with out-of-order user name]] ||
|| [[Arbitrations/a20090427.1|a20090427.1]] || [[Arbitrations/a20090427.1|Assurance with mixed up first and last name (declined since it is handled in another case)]] ||
|| [[Arbitrations/a20090618.9|a20090618.9]] || [[Arbitrations/a20090618.9|User has middle and last names switched around]] ||

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 . CategoryArbitration
 . CategoryArbCaseAccountDataNameOrder