• Arbitrations
• a20100219.1

• Case Number: a20100219.1
• Status: closed
• Claimants: Jon.
• Respondents: CAcert

• Case Manager: AlexanderPrinsier

• Arbitrator: UlrichSchroeter

• Date of arbitration start: 2010-11-03
• Date of ruling: 2010-11-16
• Case closed: 2010-11-17
• Complaint: User Account Removal request
• Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Jon. (C), Case: a20100219.1

History Log

• 2010-02-19 (issus.c.o) case [s20100219.149]

• 2010-02-20 (UlrichSchroeter): added to wiki, request for CM / A

• 2010-11-03 (CM): I'll take care about this case
• 2010-11-03 (A): I'll take care about this case
• 2010-11-03 (A): email address is no longer available. Req to (Support) for secondary email addresses or addtl. notes to ticket [s20100219.149]
• 2010-11-03 (Support): responds with [s20101103.200] with the primary email address of (C)s account
• 2010-11-03 (A): init notification to (C) with a 14 days deadline for response, together with a clarification note on account handling (keeping account active)
• 2010-11-15 (C): confirms request, accepts CCA/DRP under this arbitration case
• 2010-11-15 (A): Intermediate Ruling with hijack account and collect informations about users account and to lock the account to (Support)
• 2010-11-16 (Support): sends [s20101115.52] exec report, email address not found
• 2010-11-16 (A): clarification of primary email address from [s20101103.200] report, resend request
• 2010-11-16 (Support): sends [s20101115.52] exec report

Intermediate Ruling

Support, please hijack this users account to provide me with the following collected infos:

• Addtl. Email addresses ? Yes/No

• IsAssurer ? Trainings > 0 ? Yes/No

• Assurances Received ? List of Assurances Received
• Assurances Given ? List of Assurances Given
• Client Certs exists ? Yes/No
  • on Yes: issue/expires latest date
• Server Certs exists ? Yes/No
  • on Yes: issue/expires latest date
• Domains added ? Yes/No
• GPG keys exists ? Yes/No

and to set the Locked Account flag on this users account.

Frankfurt/Main, 2010-11-15

Discovery

• 2010-11-16 (A): no assurances rcvd/given, no certs

Ruling

• As the user has no assurances rcvd/given, no certs listed, the WoT is not affected by a removal of the users account.
• (C) gaves a CCA agreement on request for this arbitration case, no further relations onto CCA. So therefor the termination of CCA I set to todays ruling date: 2010-11-16

• Support should delete the users account as requested by (C) following the Arbitration: Delete Account Request or SE Manual - Delete and Deactivate Accounts following the "Process of Account 'removal'" procedure

Frankfurt/Main, 2010-11-16

Execution

• 2010-11-16 (A): sends (Support) Ruling + Exec req to delete users account with exec report request

• 2010-11-16 (Support): [s20101115.52] Anonymized & deleted

• 2010-11-17 (A): ruling notification, exec report to (C), case closed

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer