* Case Number: a20100219.1
  * Status: closed
  * Claimants: Jon.
  * Respondents: CAcert
  * Case Manager: AlexanderPrinsier
  * Arbitrator: UlrichSchroeter
  * Date of arbitration start: 2010-11-03
  * Date of ruling: 2010-11-16
  * Case closed: 2010-11-17
  * Complaint: User Account Removal request

  * Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Jon. (C), Case: a20100219.1


== History Log ==
 . 2010-02-19 (issus.c.o) case [s20100219.149]
 . 2010-02-20 (UlrichSchroeter): added to wiki, request for CM / A
 . 2010-11-03 (CM): I'll take care about this case
 . 2010-11-03 (A): I'll take care about this case
 . 2010-11-03 (A): email address is no longer available. Req to (Support) for secondary email addresses or addtl. notes to ticket [s20100219.149]
 . 2010-11-03 (Support): responds with [s20101103.200] with the primary email address of (C)s account
 . 2010-11-03 (A): init notification to (C) with a 14 days deadline for response, together with a clarification note on account handling (keeping account active)
 . 2010-11-15 (C): confirms request, accepts CCA/DRP under this arbitration case
 . 2010-11-15 (A): Intermediate Ruling with hijack account and collect informations about users account and to lock the account to (Support)
 . 2010-11-16 (Support): sends [s20101115.52] exec report, email address not found
 . 2010-11-16 (A): clarification of primary email address from [s20101103.200] report, resend request
 . 2010-11-16 (Support): sends [s20101115.52] exec report

== Intermediate Ruling ==
Support, please hijack this users account to provide me with the following collected infos:
 * Addtl. Email addresses ? Yes/No
 * !IsAssurer ? Trainings > 0 ? Yes/No
 * Assurances Received ?  List of Assurances Received
 * Assurances Given ?     List of Assurances Given
 * Client Certs exists ? Yes/No
  * on Yes: issue/expires latest date
 * Server Certs exists ? Yes/No
  * on Yes: issue/expires latest date
 * Domains added ?  Yes/No
 * GPG keys exists ? Yes/No

and to set the Locked Account flag on this users account.

Frankfurt/Main, 2010-11-15

== Discovery ==
 * 2010-11-16 (A): no assurances rcvd/given, no certs 

== Ruling ==
 * As the user has no assurances rcvd/given, no certs listed, the WoT is not affected by a removal of the users account.
 * (C) gaves a CCA agreement on request for this arbitration case, no further relations onto CCA. So therefor the termination of CCA I set to todays ruling date: 2010-11-16
 * Support should delete the users account as requested by (C) following the [[Arbitrations/Training/Lesson20|Arbitration: Delete Account Request]] or [[Support/SE/Manual#About_Deleting_and_Deactivating_Accounts|SE Manual - Delete and Deactivate Accounts]] following the "Process of Account 'removal'" procedure

Frankfurt/Main, 2010-11-16

== Execution ==
 * 2010-11-16 (A): sends (Support) Ruling + Exec req to delete users account with exec report request
 * 2010-11-16 (Support): [s20101115.52] Anonymized & deleted
 * 2010-11-17 (A): ruling notification, exec report to (C), case closed 

== Similiar Cases ==
|| [[Arbitrations/a20080702.1|a20080702.1]] || [[Arbitrations/a20080702.1|User requests to delete account with Assurance Points]] ||
|| [[Arbitrations/a20090618.3|a20090618.3]] || [[Arbitrations/a20090618.3|Assurer requests to delete account]] ||
|| [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] ||
|| [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20100305.1|a20100305.1]] || [[Arbitrations/a20100305.1|please remove my membership (create account/remove account)]] ||

see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]]

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 . CategoryArbitration

 . CategoryArbCaseAccountDelNonAssurer