Arbitrations/a20100215.2

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: ZG (C), Case: a20100215.2

History Log

2010-02-15 (issus.c.o) case [s20100215.152]
2010-02-16 (UlrichSchroeter): added to wiki, request for CM / A
2010-11-03 (CM): I'll take care about this case
2010-11-03 (A): I'll take care about this case
2010-11-03 (A): sent Init notification to (C) with deadline for response of 14 days
2010-11-07 (C): confirms delete account request
2010-11-08 (A): identified that (C) has two accounts and requests deletion of account #2, so this is a regular email dispute. Requesting from (C)'s account #2 email address CCA acceptance and confirmation of delete account request
2010-11-09 (C): accepts CCA/DRP under this arbitration and confirms deletion of account #2 for transfer of email address onto account #1

User has 2 accounts with 2 different email addresses
User wants account #2 deleted to transfer email address of account #2 onto account #1, so this case is not a regular "delete account request". Its an email dispute case.
2010-11-08 CCA agreement has not realy been established
2010-11-09 CCA agreement has been established

This case moved from a "delete my account" request to "accounts cleanup"
User confirmed, that both accounts are under his control
User accepted CCA / DRP under this dispute filing and still continues to be a community member with his account #1 so there is no CCA termination in this case to handle
Support should execute the "delete my account" procedure on (C)'s account #2 to free the email address, so the user can add the email address from account #2 onto his account #1 by hijacking the account according to procedure Delete Account Procedure for SE and SE Manual - Delete and Deactivate Accounts
- a new password should be set (and later forgotten)
- the account to hijack
- A snapshot of the account information shall be taken and printed to pdf including all account informations, certs informations and so on, sending to arbitrator
- the secret answers to fill with junk
- Givenname, Middlename, Lastname and Suffix to be filled with the arbitration number a20100215.2
- DoB to set to 1900-01-01 or 1970-01-01
- all flags to reset
- all certificates to revoke
- all domains to delete
- all email addresses deleted (except the primary email address)
- add email address arbitration_a20100215.2@c.o
- switch to primary email address arbitration_a20100215.2@c.o
- remove previous primary email address
- logoff from account
- The last action shall be to lock the account

Frankfurt/Main, 2010-11-10

2010-11-10 (A): sent ruling to (C), (Support), (CM)
2010-11-10 (A): exec req sent to (Support)
2010-11-10 (Support): sends [s20101110.7] Execution Request report
2010-11-11 (A): sends (C) exec report info with request to confirm that problem is now solved.
2010-11-19 (A): sending (C) a reminder confirmation request that problem is now solved.
2010-11-20 (C): problem is now solved
2010-11-22 (A): case closed.

a20080702.1	User requests to delete account with Assurance Points
a20090618.3	Assurer requests to delete account
a20090618.5	User requests to delete account with no Assurance Points
a20090826.1	User wants account deleted, no Assurance Points, no certificates
a20090926.1	User wants account deleted, no Assurance Points, no certificates