* Case Number: a20100215.1
  * Status: closed
  * Claimants: Tobias S
  * Respondents: CAcert
  * Case Manager: AlexanderPrinsier
  * Arbitrator: UlrichSchroeter
  * Date of arbitration start: 2010-11-03
  * Date of ruling: 2010-12-10
  * Case closed: 2010-12-23
  * Complaint: I want to delete my account

  * Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Tobias S (C), Case: a20100215.1


== History Log ==
 . 2010-02-15 (issus.c.o) case [s20100215.179]
 . 2010-02-16 (UlrichSchroeter): added to wiki, request for CM / A
 . 2010-03-12 (C): follow up request
 . 2010-03-13 (UlrichSchroeter): forwarded to mailing list
 . 2010-11-03 (CM): I'll take care about this case
 . 2010-11-03 (A): I'll take care about this case
 . 2010-11-03 (A): sent Init notification to (C) with deadline for response of 14 days
 . 2010-11-26 (A): deadline passed w/o response, CCA/DRP acceptance doesn't exist
 . 2010-11-26 (A): order to Support to hijack account to gather informations about Certs and Assurances following [[Arbitrations/Training/Lesson20|Delete Account procedure for Arbitrators]]
 . 2010-12-09 (Support): [s20101126.41] report on req

== Discovery ==
 * 2010-11-26 (A): deadline passed w/o response, CCA/DRP acceptance doesn't exist
 * 2010-12-09 (Support): info
  * Assurances Received/Given: No
  * Client Certs: Yes, last expired 2010-08-14

== Ruling ==
 * (C) requested "Delete my Account", didn't respond on confirmation request with deadline set, so confirmation of "Delete my Account" has been assumed by passed deadline after confirmation request.
 * On checking users account, it has been discovered that one client cert had been issued.
 * So therefor I hereby follow step 6 of [[Arbitrations/Training/Lesson20|Delete Account procedure for Arbitrators]]
  * (C)'s account should be deleted as requested by the user.
  * Support should print out the current state of users account to pdf and send to (A)
  * Support should follow the Delete Account procedure, especialy
   * to revoke the listed client cert immediately
   * Account data have to be annonymized in full.
 * CCA termination date calculation (A): 2010-08-14
  * day 14 - 1 => 13
  * month 08 + 3 => 11
  * calculated CCA termination date (A): 2010-11-13
  * CCA termination date calculation (B): none
  * CCA termination ruling date (C): 2010-12-10
  * CCA termation date calculated: 2010-12-10  (A < C -> C)

Frankfurt/Main, 2010-12-10


== Execution ==
 * 2010-12-10 (A): Ruling and Exec request sent to (Support)
 * 2010-12-22 (Support): [s20101210.2] exec report: The account has been anonymized, locked & deleted.
 * 2010-12-23 (A): Ruling and Exec report sent to (C). Case closed.


== Similiar Cases ==
|| [[Arbitrations/a20080702.1|a20080702.1]] || [[Arbitrations/a20080702.1|User requests to delete account with Assurance Points]] ||
|| [[Arbitrations/a20090618.3|a20090618.3]] || [[Arbitrations/a20090618.3|Assurer requests to delete account]] ||
|| [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] ||
|| [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] ||

see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]]

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 . CategoryArbitration
 . CategoryArbCaseAccountDelNonAssurer