• Arbitrations
• a20100207.1

• Case Number: a20100207.1
• Status: Closed
• Claimants: Wolfgang G
• Respondents: CAcert

• Case Manager: AlexanderPrinsier

• Arbitrator: UlrichSchroeter

• Date of arbitration start: 2010-11-03
• Date of ruling: 2010-12-03
• Case closed: 2010-12-10
• Complaint: I terminate the agreement with you and resign from CAcert
• Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Wolfgang G (C), Case: a20100207.1

History Log

• 2010-02-07 (issue.c.o) case [s20100207.1]

• 2010-02-07 (UlrichSchroeter): added to wiki, request for CM / A

• 2010-11-03 (CM): I'll take care about this case
• 2010-11-03 (A): I'll take care about this case
• 2010-11-03 (A): sent Init notification to (C) with 14 days deadline
• 2010-11-26 (A): deadline passed w/o response, CCA/DRP acceptance doesn't exist

• 2010-11-26 (A): order to Support to hijack account to gather informations about Certs and Assurances following Delete Account procedure for Arbitrators

• 2010-12-03 (Support): [s20101126.39] response

Discovery

• 2010-11-26 (A): deadline passed w/o response, CCA/DRP acceptance doesn't exist
• 2010-12-03 (Support): CCA agreement exists by: Assurances: No, Certs: Yes

• Delete Account procedure for Arbitrators

  1. Selection
     • Assurances Given ?

       • No -> case type #1 or #3 (see table 1 on top)

         • continue quick termination step 6
  2. Quick termination, fast ruling
     • research: open arbitrations or involved in other arbitrations ? (except termination request)
       • No

     • Does Client Certs, Domain Certs and Domains exists on account ? -> Certs revocation request

       • Yes

Ruling

• (C) requested "Delete my Account", didn't respond on confirmation request with deadline set, so confirmation of "Delete my Account" has been assumed by passed deadline after confirmation request.
• On checking users account, it has been discovered that server certs have been issued.

• So therefor I hereby follow step 6 of Delete Account procedure for Arbitrators

  • (C)'s account should be deleted as requested by the user.
  • Support should print out the current state of users account to pdf and send to (A)
  • Support should follow the Delete Account procedure, especialy
    • to revoke the listed server certs immediately
    • also to remove the domain(s) listed
    • Account data have to be annonymized in full.
• CCA termination date calculation (A): 2010-08-05 18:45

  • day 05 - 1 => 04

  • month 08 + 3 => 11

  • calculated CCA termination date (A): 2011-11-04
  • CCA termination date calculation (B): none
  • CCA termination ruling date (C): 2010-12-03

  • CCA termation date calculated: 2011-12-03 (A < C -> C)

Frankfurt/Main, 2010-12-03

Execution

• 2010-12-03 (A): sending Ruling and "Delete Account" exec request to (Support) ([s20101126.39])
• 2010-12-09 (Support): [s20101126.39] req. Executed, Exec report
• 2010-12-10 (A): sent notice to (Support) on "- all notification flags reset to '0'" about "newsletter settings" of "Deleted User Accounts" to add in future exec reports
• 2010-12-10 (A): Ruling and Exec report info sent to (C). Case closed.

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer