- Case Number: a20100205.1
- Status: dismissed
- Claimants: Mark Z
- Respondents: CAcert
Case Manager: UlrichSchroeter
Arbitrator: Mario Lipinski
- Date of arbitration start: 200Y-MM-DD
- Date of ruling: 200Y-MM-DD
- Case closed: 2010-11-03
- Complaint: delete account with email addresses for re-registering
I registered with <email anonymized> email address, lost my password and I do not remember the answers to the sequrity questions needed for the password reset. birth date: ##.##.####. could you please delete the account the belonging domains (<3 domains anonymized>) and email addresses, so I can regester with my current company email?
- Relief: TBD
Before: Mario Lipinski (A), Respondent: CAcert (R), Claimant: Mark Z (C), Case: a20100205.1
History Log
- 2010-02-05 (issue.c.o) case [s20100205.75]
2010-02-07 (UlrichSchroeter): added to wiki, request for CM / A
- 2010-07-20 (A) added
- 2010-07-20 (A) referred back to support to give information and consider on disputing account
- 2010-07-20 (CM): I'll take care about this case
- 2010-07-28 (CM): contacts (A) about current state
- 2010-07-28 (A): resends status report from Support (again)
- 2010-08-09 (CM): re-contacts (A) about current state
- 2010-08-09 (A): no response from Support yet
- 2010-08-23 (Support): contacted the user regarding ticket [s20100205.75] 2010-08-22, have to wait for response
- 2010-08-30 (Support): no reply on my last email, today reminded by new email to provide short info about status solved or not.
- 2010-10-06 (CM): progress report req from (A)
- 2010-10-06 (A): sends his PoV to (CM)
- 2010-10-06 (CM): agrees (A) PoV
- 2010-11-03 (A): case dismissed
Notes
The request has been returned to support to handle this as a possible support case. E-Mails can be disputed with the CAcert web application from new accounts. As C did not respond, it is assumed there is no need to handle this within arbitration. If the user wants his account deleted, he should file a new dispute. No further action.