• Arbitrations
• a20090627.1

• Case Number: a20090627.1
• Status: closed
• Claimants: Bas van den Dikkenberg, Wytze van der Raay
• Respondents: CAcert Incorporated
• Case Manager: Nick Bebout
• Arbitrator: Nick Bebout
• Date of arbitration start: 2009/06/27
• Date of ruling: 2009/07/11
• Case closed: 2009/07/11
• Complaint:

Emergency access was made to CAcert critical systems.

Visit date & time:

• 27.06.2009, 20:50 - 21:05 CEST

Persons:

• Bas van den Dikkenberg (Oophaga) Wytze van der Raay (CAcert)

Actions performed:

• checked status of signing server, which was reported as unavailable
  • around 18:00 CEST. We found that the machine had rebooted itself, but could not complete the reboot sequence because this requires the file system encryption passwords to be entered locally by a critical systems administrator. After entering these we restored the service around 20:55. We inspected the system logs to find out what caused the system to do a reboot, but we found no clues at all. Most likely explanation for this reboot thus appears to be a hardware glitch, identical to what happened earlier this month on June 12, see:

    https://lists.cacert.org/wws/arc/cacert-systemlog/2009-06/msg00007.html Since we have experienced this problem now twice within three weeks, a replacement of the signing server's core hardware may be necessary to reduce system outages to an acceptable level.

• adjusted time on signing server using timesync.sh after waiting for
  • completion of processing the queue of outstanding signing and revocation requests.

-- end

• Relief: None, emergencyaccess was justified.

Before: Arbitrator Nick Bebout (A). Respondent: CAcert Incorporated (R) Claimant: Bas van den Dikkenberg, Wytze van der Raay (C) Case: a20090627.1

A: I rule the emergency access on 2009-06-27 was justified.

Arbitrator closes the case.

• CategoryArbitration

• CategoryArbCaseSystemTasks