## page was renamed from Arbitration/Training
 . '''To [[Arbitration/FAQ|Member's FAQ on Arbitration]]''' - '''To [[Arbitrations|Pending Arbitration Cases]]''' - '''To [[Arbitrations/ArbitrationsClosed|Completed Arbitration Cases]]'''
 . '''To [[Arbitrations/Training/Lesson12|Precedents Cases]]''' - '''To [[Arbitrations/Topics|Arbitration Cases By Topic]]''' - '''To [[Arbitrations/Arbitrators|List of Arbitrators]]''' - '''To [[Arbitrations/Meetings|Arbitration Team Meetings]]'''

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= Arbitration / Training =

 * The [[Arbitration/FAQ|Member's FAQ on Arbitration]]

== The Training Course for Case Managers and Arbitrators ==

=== Becoming Case Manager / Arbitrator ===
 * [[Arbitrations/Training/Lesson01|Lesson 1 - The StarterKit]]
 * [[Arbitrations/Training/Lesson02|Lesson 2 - Guidelines / Handbooks]]

=== Case Managers Work, Starting a case ===
 * [[Arbitrations/Training/Lesson03|Lesson 3 - Workflow of Dispute / Arbitration Emails]]
 * [[Arbitrations/Training/Lesson04|Lesson 4 - Creating a new Arbitration case]]

 * [[Arbitrations/Training/Lesson05|Lesson 5 - Editing Wiki page for new Arbitration case]]

 * [[Arbitrations/Training/Lesson06|Lesson 6 - Tagging of Arbitration cases]]

 * [[Arbitrations/Training/Lesson07|Lesson 7 - You'll take care as CM / A for a case]]
 * [[Arbitrations/Training/Lesson07b|Lesson 7b - Selection of an Arbitrator]]

 * [[Arbitrations/Training/Lesson08|Lesson 8 - Init Mailing]]
 * [[Arbitrations/Training/Lesson09|Lesson 9 - Presumptions CCA/DRP Acceptance]]

=== Arbitrators Work, General Overview ===
 * [[Arbitrations/Training/Lesson10|Lesson 10 - General Process Overview]] 
 * [[Arbitrations/Training/Lesson11|Lesson 11 - Working with Policies]]
 * [[Arbitrations/Training/Lesson12|Lesson 12 - Precedents Cases]]
 * [[Arbitrations/Training/Lesson13|Lesson 13 - Documentations]]
 * [[Arbitrations/Training/Lesson14|Lesson 14 - Documentations II - Public / Private Part]]

 * [[Arbitrations/Training/Lesson19|Lesson 19 - Communication problems]]

=== Arbitrators Work, Categorisation of a case ===
 * [[Arbitrations/Training/Lesson20new|Lesson 20 - Arbitration Case - Delete Account Request]] 
 * [[Arbitrations/Training/Lesson21|Lesson 21 - Categorisation of Arbitration Case]]
 * [[Arbitrations/Training/Lesson22|Lesson 22 - Arbitrated Background Checks (ABC's)]]
 * [[Arbitrations/Training/Lesson23|Lesson 23 - Support case: Name Change due to Marriage]]
 * [[Arbitrations/Training/Lesson24|Lesson 24 - Arbitration Case - CCA Violation]]
 * [[Arbitrations/Training/Lesson25|Lesson 25 - High Priority Disputes]]
 * [[Arbitrations/Training/Lesson26|Lesson 26 - Emergency Action]]

=== Arbitrators Work - Investigations, Discovery, Deliberations, Discussion ===
 * [[Arbitrations/Training/Lesson30|Lesson 30 - Name changes and the CPS]]
 * [[Arbitrations/Training/Lesson31|Lesson 31 - Discovery]]
 * [[Arbitrations/Training/Lesson32|Lesson 32 - Deliberations]]
 * [[Arbitrations/Training/Lesson33|Lesson 33 - Discussion]]
 * [[Arbitrations/Training/Lesson34|Lesson 34 - Investigation on Dutch Name variations]]

=== Arbitrators Work - Ruling ===

 * [[Arbitrations/Training/Lesson40|Lesson 40 - How to come to a Ruling?]]

=== Case Managers, Arbitrators Work - Execution ===
 * [[Arbitrations/Training/Lesson50|Lesson 50 - Advice: Assurer DoB errors]]
 * [[Arbitrations/Training/Lesson51|Lesson 51 - Advice: Assurer Name errors]]
 * [[Arbitrations/Training/Lesson52|Lesson 52 - Advice: Evidence Gathering]]
 * [[Arbitrations/Training/Lesson53|Lesson 53 - Advice: CCA violation (primary email)]]

 * [[Arbitrations/Training/Lesson59|Lesson 59 - Closing/Dismissing a case - Arbitration finishing]]

=== Appointment and Removal of Case Managers and Arbitrators ===
 * [[Arbitrations/Training/Lesson60|Lesson 60 - Appointment of Case Managers and Arbitrators]]
 * [[Arbitrations/Training/Lesson61|Lesson 61 - Appointment of Dispute Resolution Officer]]
 * [[Arbitrations/Training/Lesson62|Lesson 62 - Removal of inactive Case Managers and Arbitrators]]
 * [[Arbitrations/Training/Lesson63|Lesson 63 - Removal of inactive Dispute Resolution Officer]]

=== Appeals ===
 * [[Arbitrations/Training/Lesson70|Lesson 70 - Appeals - General Process Overview]]
 * [[Arbitrations/Training/Lesson71|Lesson 71 - Appeals - How the DRO appoints an appeal panel]]

=== Training ===
 * [[Arbitrations/Training/Lesson80|Lesson 80 - Training - DRO notes]]
 * [[Arbitrations/Training/Lesson81|Lesson 81 - Training - Process]]

=== Appendices ===
 * [[Arbitrations/Training/Appendix01|Appendix 01 - Terminology]]
 * [[Arbitrations/Training/Appendix02|Appendix 02 - What Support can do]]

 * [[Arbitration/CaseManager|Case Manager - Job description and summary of tasks]]

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 . CategoryArbitration
 . CategoryArbitrationsTraining