= Arbitration / Training =

== D E P R I C A T E D ==

The Training Course for Case Managers and Arbitrators

[[Arbitrations/Training|Training Home]] / [[Arbitrations/Training/Lesson20|back]]

 ||<#ff8080> ''' D E P R I C A T E D  -  D E P R I C A T E D  -  D E P R I C A T E D  -  D E P R I C A T E D''' ||


=== Actions for a Support Engineer (for the ruling) Version 2 ===

See also [[Support/SE/Manual#About_Deleting_and_Deactivating_Accounts|SE Manual - Delete and Deactivate Accounts]]

If an account is to be killed ...

to walk thru top-down or bottom-up ...

==== TOP-DOWN ====

  {{{
In detail:

 * == SE console mode ==
  * a new password should be set (and later forgotten)
  * (optional) A snapshot of the account information shall be taken and printed to pdf including all account informations, certs informations and so on, sending to arbitrator (if requested by an arbitrator)
  * Givenname, Middlename, Lastname and Suffix to be filled with the arbitration number ''a2010####.#''
  * DoB to set to 1900-01-01 or 1970-01-01 
  * reset _all_ flags to '0'
 * == User mode ==
  * the account to hijack
  * Email Accounts - Add
   * add email address arbitration_a2010####.#@c.o
   * verify new email address by email to support inbox
   * relogin into user account (with old email addr)
   * switch to primary email address arbitration_a2010####.#@c.o
    * select arbitration_a2010####.#@c.o, make default
   * Email Accounts - View
    * remove previous primary email address
     * Select "delete checkbox" on (old) users email addr, hit 'delete'
  * My Details - Edit
   * the secret answers to fill with junk
  * My Details - My Listing
   * set to: I don't want to be listed
  * My Details - Location
   * set to: Denistone East, New South Wales, Australia (2256755)
  * all email addresses deleted (except the primary email address) 
   * Email - View
    * delete addtl. email addresses
  * all certificates to revoke
   * Client Certificates - View
    * revoke Client certificates
   * GPG PGP Keys - View
    * revoke certificates
   * Domains - View
    * Delete Domains
   * Server Certificates - View
    * revoke Server certificates
   * logout
 * == SE console mode ==
  * System admin - Find user
   * search for arbitration_a2010####.#@c.o
  * all asssurances received / given to leave untouched if any
  * The last action shall be to lock the account
   * set 'lock account' to 1
  * (or delete account button)
}}}



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 . CategoryArbitrationsTraining